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Tony Lambert

Senior Member

Windows PC
Posts

165

Submitting problem tickets

Fri Sep 18, 2020 4:45 pm
If I submit a problem and don't get a response back with the ticket number within 30 minutes, should I submit the ticket again or just wait? It usually comes back fairly quickly but last time I got no response and submitted another ticket, I got 2 reponses back for both tickets, so I don't want to make duplicates again.
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Burlyman

Senior Member

Windows PC
Posts

163

Re: Submitting problem tickets

Fri Sep 25, 2020 9:58 pm
Each new ticket for the same problem(s) might slow them down or even take longer maybe?

Since what one person is doing to correct the problem(s) might be duplicated/changed by someone else?