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Tony Lambert

Senior Member

Windows PC
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165

Will not run on a Surface 3

Fri Sep 18, 2020 4:42 am
I tried to run the game on a Surface 3, which has Windows 10 Home and an Atom processor, and it will not run. It starts then pops up a window that says Windows 8.1 and ARM are no longer supported and then just sits there when I close the popup. Since my tablet does not have an ARM processor or Windows 8.1, I was wondering what the problem could be before I open a ticket. Thanks.
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Burlyman

Senior Member

Windows PC
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163

Re: Will not run on a Surface 3

Fri Sep 18, 2020 11:46 pm
Wonder if the game looks at the hardware or in a lists of machines and software that came with them and since it came with Windows 8 in the first place, it not allow it to run
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Tony Lambert

Senior Member

Windows PC
Posts

165

Re: Will not run on a Surface 3

Sat Sep 19, 2020 12:01 am
Good question, I don't know.
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Burlyman

Senior Member

Windows PC
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163

Re: Will not run on a Surface 3

Sun Sep 20, 2020 1:19 am
Have you contacted Customer Care about this?
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Tony Lambert

Senior Member

Windows PC
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165

Re: Will not run on a Surface 3

Sun Sep 20, 2020 1:36 pm
Yes, I opened a ticket, just waiting for a response.
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Burlyman

Senior Member

Windows PC
Posts

163

Re: Will not run on a Surface 3

Mon Sep 21, 2020 3:05 am
When I send them emails on a weekend, in California it is, I do not get a response until sometime Monday afternoon or evening.

See what they can do.
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Joy FromGameloft

Community Manager

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5397

Will not run on a Surface 3

Wed Sep 23, 2020 1:51 pm
I've also asked the team about this and will get back to you asap. <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Tony Lambert

Senior Member

Windows PC
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165

Re: Will not run on a Surface 3

Wed Sep 23, 2020 4:22 pm
Joy FromGameloft wrote:
I've also asked the team about this and will get back to you asap. <3

Joy
 

Awesome, thanks.
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Joy FromGameloft

Community Manager

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5397

Will not run on a Surface 3

Wed Sep 23, 2020 7:31 pm
Back, with the news! <3

It seems like you need to update the game. Since you can't open the game to do so, go directly to the Microsoft Store and refresh the Updates page and you should see the newest version. Keep us in the loop! <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Tony Lambert

Senior Member

Windows PC
Posts

165

Re: Will not run on a Surface 3

Thu Sep 24, 2020 2:12 am
Joy FromGameloft wrote:
Back, with the news! <3

It seems like you need to update the game. Since you can't open the game to do so, go directly to the Microsoft Store and refresh the Updates page and you should see the newest version. Keep us in the loop! <3

Joy
 

That was it! Awesome! Thanks so much for looking into this. Now I can play on my tablet again.