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ksp76

Junior Member

Windows PC
Posts

6

Lost My Game

Tue Sep 15, 2020 2:10 pm
Morning!

I lost my progress a week ago. Contacted CC but still no reply. 😥 Anyone could help?

Thanks a lot!

Edit: CC finally helped recover my game, thanks so much! 🤗
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Burlyman

Senior Member

Windows PC
Posts

163

Re: Lost My Game

Wed Sep 16, 2020 3:40 am
When did you contact them?

I usually not get replies until the evening/overnight to me here in California.

Have you checked your spam? Wonder if it got stuck there.

You are not the only one it seems to have lost game progress lately for some reason or reasons.
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Joy FromGameloft

Community Manager

Posts

5400

Lost My Game

Wed Sep 16, 2020 4:22 pm
Hi @ksp76,

If it's about your game progress, make sure to also reconnect with your previously used social media account in-game, so that you can re-link your progress.

If this is not the case, share with me the 8 digits ticket ID so I can also take a look. <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Sofia Chong

Junior Member

Windows PC
Posts

2

Re: Lost My Game

Mon Sep 21, 2020 11:10 am
I am having the same issue. My ticket# is 21048341. I cannot reconnect to social media, the option no longer exists for me.
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Burlyman

Senior Member

Windows PC
Posts

163

Re: Lost My Game

Tue Sep 22, 2020 12:47 am
It should be there.

You not get any options for Facebook or Microsoft to log into?
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Sofia Chong

Junior Member

Windows PC
Posts

2

Re: Lost My Game

Tue Sep 22, 2020 4:54 am
I uninstalled and reinstalled the game. Rebooted and then I was able to see the options to connect to social media. All ok now. Thanks!
User avatar

Joy FromGameloft

Community Manager

Posts

5400

Lost My Game

Wed Sep 23, 2020 1:39 pm
Thank you for keeping us in the loop! <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!