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Harry Hook

Veteran

Windows PC
Posts

529

TC progress erased!!!

Thu Sep 10, 2020 10:42 am
The thing that I dreaded happened. I lost all my TC progress. 15000 points of chapter 3 gone. 11 cocoa gone. 9000+ MC is gone. I got a ticket and my ticket ID is 20993503. Joy please help.
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Harry Hook

Veteran

Windows PC
Posts

529

Re: TC progress erased!!!

Thu Sep 10, 2020 3:21 pm
Only 1 day left so please I need help. It feels so frustrating. I had a chance to complete chapter 3 but now no.
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Burlyman

Senior Member

Windows PC
Posts

163

Re: TC progress erased!!!

Thu Sep 10, 2020 4:56 pm
I lost my progress stages one and two.

When I contacted them on it, they just stated that they could NOT give me my progress back since "it had closed" and for "technical reasons".
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Harry Hook

Veteran

Windows PC
Posts

529

Re: TC progress erased!!!

Thu Sep 10, 2020 5:38 pm
Burlyman wrote:
I lost my progress stages one and two.

When I contacted them on it, they just stated that they could NOT give me my progress back since "it had closed" and for "technical reasons".
 

Why? That is totally unfair. Did they give any compensation or something?
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Accomplishedtwist3

Junior Member

Apple (iOS)
Posts

2

Re: TC progress erased!!!

Thu Sep 10, 2020 5:50 pm
Same! Ticket ID 20992365. Please help
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Burlyman

Senior Member

Windows PC
Posts

163

Re: TC progress erased!!!

Thu Sep 10, 2020 11:23 pm
When i finally got my progress back. Well, at least up until 09/03/2020. Today, 09/10/2020, is the first day that I have been able to play.

I did get back my progress from part 1. But lost everything from Part 2. I had completed that one. And was ready to do part 3.

With the days I have lost, I would have had all I needed to get Gord.

I have sent them a reply and see what answer I get.
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Patrick Thomas

Junior Member

Windows PC
Posts

1

Re: TC progress erased!!!

Thu Sep 10, 2020 11:27 pm
i cant buy Gord or his tokens in the shop
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Burlyman

Senior Member

Windows PC
Posts

163

Re: TC progress erased!!!

Thu Sep 10, 2020 11:34 pm
I sent them a response to them about how I can not finish this because of something that they did with the game. Not something that I did.

Now waiting to see what their response will be.
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Harry Hook

Veteran

Windows PC
Posts

529

Re: TC progress erased!!!

Fri Sep 11, 2020 3:55 am
Burlyman wrote:
I sent them a response to them about how I can not finish this because of something that they did with the game. Not something that I did.

Now waiting to see what their response will be.
 

Hoping they do something for the both of us.
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Burlyman

Senior Member

Windows PC
Posts

163

Re: TC progress erased!!!

Fri Sep 11, 2020 4:19 am
The only response I have gotten from Gameloft Customer Care so far is:

Concerning the result of chapters 1 and 2, I'm afraid that we are unable to change them to "successful" since they are already over and due to technical reasons. We hope for your understanding.

Based on something/problem, at their end we are not the only ones that have lost progress, etc.

I lost six (6) days of gaming due to some problem at their end. Hopefully they will do something. I ended up using all 42 of my hot chocolates and over 100 diamonds to at least get almost Gord. I am 6 unicorns short and 3000 Maleficent tokens short due to losing all those days I could have been playing.