Found a bug or an issue? Report it here.
no avatar

Lofty2000

Junior Member

Windows PC
Posts

3

Re: Customer Care - Ticket IDs

Sat Mar 20, 2021 1:47 pm
Hi,

Entry ID: 109923968
Conversation ID: #296570

In January the game updated and all my progress was reset.
I opened a ticket on the 14th January and over 60 days later I'm still waiting for it to be fixed.
Customer Care has been on radio silence since 1st March so I'm beginning to wonder if they still exist. They certainly don't seem to care.

Joy, this is pretty rediculous.

Thanks
no avatar

R0cka-L30n1das

Junior Member

Windows PC
Posts

3

Re: Customer Care - Ticket IDs

Mon Mar 22, 2021 10:29 pm
I need Help on the game Disney Magic Kingdoms happend this morning at 03/21/2021 on my PC & My account was all gone Again. So i just got the water dragon on that night at level 48 and i'm right back on the tutorial, Please HELP!!! . I did sent a message before and got no response 
Entry ID: 110038303
Conversation ID: #432090
no avatar

KSCroppyChick

Junior Member

Apple (iOS)
Posts

2

Re: Customer Care - Ticket IDs

Wed Mar 24, 2021 3:46 am
On 3/11 after several hours of not being able to load the game, my game finally loaded but was restarted to level 1. on 3/12, I submitted a ticket ID #411175. After the automated response, I heard nothing, on 3/18, I emailed and got not response at all. I have yet to see a resolution. I have lost two weeks worth of calendar bonus and my streak was well over 1,000 days and I have been unable to to participate in the current event. This is disappointing for a game that I have spent countless hours and more than a few dollars on. Please reset ID mdc66g3hd7 back to 3/11/21.
no avatar

TandaWandaPandaB

Junior Member

Apple (iOS)
Posts

2

Re: Customer Care - Ticket IDs

Wed Mar 24, 2021 6:00 pm
I e-mailed on March 16th.  Still no reply from Gameloft.  My conversation number is:  419831.  Have not been able to log into Magic Kingdoms since BEFORE 3/16.  Have lost my consecutive day game rewards and haven't been able to collect anything from the Raya and the Last Dragon update.  Help, please!
no avatar

elad315

Junior Member

Windows PC
Posts

2

Re: Customer Care - Ticket IDs

Thu Mar 25, 2021 1:17 pm
Hi Joy,

My Conversation ID is #403145

I havent received a response from Customer Care since the 9th of March.


Any help you can provide is appreciated.
no avatar

Lyn23

Junior Member

Windows PC
Posts

21

Re: Customer Care - Ticket IDs

Thu Mar 25, 2021 8:55 pm
Hi Joy
I am now on my 11th working day waiting for my progress to be restored, that is over 2 weeks in real time. I have heard nothing from Customer Care, I am connected to Facebook and have downloaded all of the updates.
Please can you help me.
Conversation ID 411745
no avatar

Dave D

Junior Member

Windows PC
Posts

2

Re: Customer Care - Ticket IDs

Fri Mar 26, 2021 10:39 am
Hello,
I contacted customer support over a week ago with only an automated response. I still have a sad daughter who lost all her progress and the items I have bought her. Anyway of getting some sort of response?
Conversation ID - 426706

Thank you
no avatar

Pas1994

Junior Member

Windows PC
Posts

3

Re: Customer Care - Ticket IDs

Sat Mar 27, 2021 9:30 am
This is the 4 time i send wating from 12.12.20 on a answer
when are i am gone help my you guys


Hello


i am waiting for a respons from 12.12.2020 id tickets is 109855608
About transporting game data.
Can you transfer my game data from my windows pc to my android tablet.

windows pc users id is: (2566:asa)
Android tablet user id is: (mdc:c6fg2ed)

and luis send me one day later that they gone take care to do this but i am stil waiting on you to do this for me
no avatar

Garwall

Junior Member

Windows PC
Posts

2

Re: Customer Care - Ticket IDs

Sat Mar 27, 2021 1:15 pm
Hello, 

I lost all my progress since the 03/23/21 after a new installation on my phone. 
Got no real answer yet. 

Ticket n°110039911
conversation ID : 434028

It's possible to recover my progress plz ?

Thank you
no avatar

pandacry3

Junior Member

Amazon Mobile (Kindle)
Posts

2

Re: Customer Care - Ticket IDs

Wed Mar 31, 2021 1:48 am
Im attempting to move my moms game from an amazon fire to a samsung tablet as the fire doesnt load the game, even having it linked to facebook doesnt seem to work i sent in the ticket and the ID was #415564. I hope you can help me get her data back as she had quite a bit done and bought.