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DisneyFan24

Junior Member

Windows PC
Posts

3

Re: Customer Care - Ticket IDs

Sun Aug 02, 2020 8:25 am
Hi Joy.
After Level 2 in the Maleficent Tower challenge, I lost all my Maleficent coins, and rewards. Ticket ID 20797949. I was just about to get Rabbit, when this happened. Hoping it can be resolved quickly, as I am now unable to get Rabbit or his house in the time left in the challenge.

Cheers
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mapatte1976

Junior Member

Google Play (Android)
Posts

12

Re: Customer Care - Ticket IDs

Sun Aug 02, 2020 7:24 pm
Hi!

Ticket #20765149 user id 6d1ccf. No sign from customer care since more than a week!!!!
At the update between chapter 1 and chapter 2 of the TC challenge, all my TC challenge money was turned into 2 gems (almost 10000-11000 money!). I had passed chapter 1 (I received Mickey's Celebration Donut Stand and had over 30000 points) it is rated fail now! I was on my way to having Master Owl! Please, help me give me back my event currency!
Thanks!

Virginie
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Harry Hook

Senior Member

Windows PC
Posts

410

Re: Customer Care - Ticket IDs

Tue Aug 04, 2020 12:57 pm
Hey Joy!!! I am also waiting for a reply and so is Pokemaster3521. He/Her lost his/her progress and is back on level 1. He/She sent a ticket to Customer Care. Ticket ID:20801397.
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Beachfan

Junior Member

Windows PC
Posts

1

Re: Customer Care - Ticket IDs

Tue Aug 04, 2020 7:04 pm
Hi Joy,

I have 2 outstanding tickets ID #20791067 - lost all event currency on 7/31 and ID #20775961 - have been unable to watch videos to earn items since 7/21. I am more concerned with the ticket #20791067 for the event currency because I will be unable to earn the Owl otherwise. Could this please be looked into for me. Thanks
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scottduk

Member

Windows PC
Posts

62

Re: Customer Care - Ticket IDs

Tue Aug 04, 2020 7:17 pm
Hi ticket number 20792391

My daughter lost all her progress after the second part of the tower challenge. 

We have put in a ticket and 3 emails but no reply. 

Please return missing coins so she can buy rabbit and his house.
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Harry Hook

Senior Member

Windows PC
Posts

410

Re: Customer Care - Ticket IDs

Wed Aug 05, 2020 7:43 am
Hello Joy, After two weeks still waiting patiently for a reply.

Ticket for Character Tasks Freezing and not happening: 20736777
Ticket for Ads: 20812905

Hope you can help soon.
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reddresspress1

Junior Member

Google Play (Android)
Posts

2

Re: Customer Care - Ticket IDs

Wed Aug 05, 2020 10:56 am
PBA-78357-966 original ID from emails sent via Gameloft.
I've sent multiple requests via webform.
Today tried to send an email to developer only to have that bounce back.
Customer care appear to believe my issue (all progress lost) is resolved but it isn't.
New ticket lodged today as per automated response from developer email: 20813753

Seriously disappointed I've been waiting two weeks to resolve this.
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Joy FromGameloft

Community Manager

Posts

5410

Customer Care - Ticket IDs

Thu Aug 06, 2020 12:27 pm
Hi Kingdomers!

I'm so glad that some of the tickets you've posted here were already solved and closed.
For the rest, I've forwarded them all to our team and one of the agents will reach you out ASAP!

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Rrrrandy

Junior Member

Windows PC
Posts

18

Re: Customer Care - Ticket IDs

Thu Aug 06, 2020 5:25 pm
Hi Joy!

I submitted a couple of tickets over a week ago that I am still waiting to hear back from. 

I posted them in another thread (Lost all TC progress), the ticket numbers are 20760213 and 20773763

Thank you!

Randy
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Joy FromGameloft

Community Manager

Posts

5410

Customer Care - Ticket IDs

Fri Aug 07, 2020 5:32 am
Thank you, Rrrrandy! I've informed the team about them!

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!