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azampbk

Junior Member

Windows PC
Posts

1

Re: Customer Care - Ticket IDs

Thu Jul 23, 2020 12:15 pm
Hi Joy,
My progress was reset to the beginning. Help me, please.
Ticket ID 20746939.
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2404m

Junior Member

Windows PC
Posts

6

Re: Customer Care - Ticket IDs

Thu Jul 23, 2020 8:57 pm
Hi joy, thanks for reporting my case, even so I am still waiting for an answer about my case, I have already lost all my progress and now I miss the tournament, I hope you can solve my problem soon, thanks

this is my ticket id 20708253
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Epsilon28

Junior Member

Google Play (Android)
Posts

3

Re: Customer Care - Ticket IDs

Fri Jul 24, 2020 7:26 pm
Hi, Could you help me get back my account for my daughter? The game started again at the beginning and it makes my daughter sad to have lost her progress. In addition she asks for news every day and no one has contacted us. The ticket id is 20721179.
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Chareos

Junior Member

Windows PC
Posts

1

Re: Customer Care - Ticket IDs

Sat Jul 25, 2020 10:34 am
Hi,
I've got a problem with publicity video. The game doesn't download it. So I can get the chests.
I have a ticket id : 20757561.
Thanks for the helping.
User avatar

Rrrrandy

Junior Member

Windows PC
Posts

20

Re: Customer Care - Ticket IDs

Sat Jul 25, 2020 6:33 pm
Chareos wrote:
Hi,
I've got a problem with publicity video. The game doesn't download it. So I can get the chests.
I have a ticket id : 20757561.
Thanks for the helping.

Having the same issue since yesterday morning.  None of the ad links are working, all sending to black screen I am unable to get out of.  
Ticket ID 20757805

Thank you!

Randy
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trizzia710

Junior Member

Google Play (Android)
Posts

4

Re: Customer Care - Ticket IDs

Sun Jul 26, 2020 6:52 am
Hi Joy, I have 2 ticket numbers for the same issue: 20713503 and 20718587. The first one was logged July 17 and second July 18. Could someone please contact me? I've lost my progress and back to square one, but I know what my User ID is.
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Flo2020

Junior Member

Windows PC
Posts

1

Re: Customer Care - Ticket IDs

Sun Jul 26, 2020 9:52 am
Hello,

I managed to solve my update problem (ticket ID 20736991) but since then I have a problem with the ads.

When I try to claim the rewards by watching an publicity, it doesn't launch. The screen goes black and the game freezes. I have to restart the app and cannot claim the rewards.

Thanks in advance.
Cordially.
no avatar

Thenaar

Junior Member

Windows PC
Posts

1

Re: Customer Care - Ticket IDs

Sun Jul 26, 2020 2:51 pm
Have the same  ingame Ad problem as Flo and  Trizzia,

dou you have any new information?

My ticket number is 36892-232
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DanielleBrunette

Junior Member

Windows PC
Posts

1

Re: Customer Care - Ticket IDs

Sun Jul 26, 2020 4:51 pm
It's been 3 days now that I can't watch ads and get rewards (gems, potions or cocoa refreshners and others). My ticket number is20759295. and I hope this get fix soon and hopefully you'll be kind enough to give us free the items we missed for the time the ads don't work.    Thanks
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Leanne Marsden

Junior Member

Google Play (Android)
Posts

2

Re: Customer Care - Ticket IDs

Sun Jul 26, 2020 5:08 pm
Ticket Number 20766013 Lost all my currency and converted into gems, and them told me i didnt complete the tower when i have to donut stand.