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mnemonic

Junior Member

Apple (iOS)
Posts

3

Re: Customer Care - Ticket IDs

Sat Dec 12, 2020 8:45 am
Hello!
Its now over 3 weeks since I requested help. I did not get any response.
Please check. Our ticket #165640

Regards Rainer
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Thaliel

Senior Member

Google Play (Android)
Posts

201

Re: Customer Care - Ticket IDs

Sun Dec 13, 2020 1:23 am
We sent a bug report to cc and it was forwarded to devs, that was on November 24th. No further word since then and anyone using the current huawei firmware still cannot play any gameloft game
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mnemonic

Junior Member

Apple (iOS)
Posts

3

Re: Customer Care - Ticket IDs

Tue Dec 15, 2020 7:58 pm
Very bad support!
Our ticket #165640
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pkjohn1

Member

Windows PC
Posts

40

Re: Customer Care - Ticket IDs

Tue Dec 15, 2020 10:05 pm
Have had ticket 159724 opened since November 14 but have only gotten the notification that it was recieved.    Sniper Fury will only load to 64% on Windows 10 version 20H2 (clean install).   It was failing on version 1903 and also on update 2004.   I have tried every 'fix' in the book, including a full OS reinstall.    No other game is having this issue.

This is the information I see in event viewer

Faulting application name: FutureWar_W10.exe, version: 0.0.0.0, time stamp: 0x5fc7cbfe
Faulting module name: FutureWar_W10.exe, version: 0.0.0.0, time stamp: 0x5fc7cbfe
Exception code: 0xc0000005
Fault offset: 0x001e1b68
Faulting process id: 0x18f8
Faulting application start time: 0x01d6d323aebadf0e
Faulting application path: C:\Program Files\WindowsApps\A278AB0D.ModernCombatFutureWar_57.0.4.0_x86__h6adky7gbf63m\FutureWar_W10.exe
Faulting module path: C:\Program Files\WindowsApps\A278AB0D.ModernCombatFutureWar_57.0.4.0_x86__h6adky7gbf63m\FutureWar_W10.exe
Report Id: 199a20a2-0912-40b1-8a11-f96c87729422
Faulting package full name: A278AB0D.ModernCombatFutureWar_57.0.4.0_x86__h6adky7gbf63m
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Thaliel

Senior Member

Google Play (Android)
Posts

201

Re: Customer Care - Ticket IDs

Wed Dec 16, 2020 6:35 pm
The only reply we got was "you have to be patient". Not very satisfying when you will miss out on the entire Christmas event 🤬
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IndieGinie

Junior Member

Windows PC
Posts

3

Re: Customer Care - Ticket IDs

Tue Jan 05, 2021 9:18 am
I bought an event pack on 31st December via Microsoft store, the money was taken out of my account but I never received my purchase. I put a ticket on the same day and five days later I am still waiting for anyone to get back to me. Taking money and not giving you the service you paid for is called fraud. I would like this issue to be resolved today, if not I will take the matter to Microsoft Store and PayPal. Conversation ID: #266870. Thanks for your help.
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Julieju

Junior Member

Windows PC
Posts

8

Re: Customer Care - Ticket IDs

Tue Jan 05, 2021 10:16 am
Hi Joy 

Purchased a gem pack today, but gems not delivered, money has been taken 
Ticket number 276994 user I.D 2566:asa:ghc3hf 

Many thanks
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lcarson2last@att.net

Junior Member

Windows PC
Posts

1

Re: Customer Care - Ticket IDs

Thu Jan 07, 2021 4:02 pm
I have not been able to get to my acocunt since Thanksgiving weekend 2020.  I have sent 2 tickets and have had no response.  The most current conversation ID is 244486 and this was done on Dec. 21, 2020.  Any response with a human to get this issue resolved would be greatly appreciated.
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Pas1994

Junior Member

Windows PC
Posts

1

Re: Customer Care - Ticket IDs

Fri Jan 29, 2021 10:48 pm
Hello

i am waiting for a respons from 12.12.2020 id tickets is 109855608
About transporting game data.
Can you transfer my game data from my windows pc to my android tablet.

windows pc users id is: (2566:asa)
Android tablet user id is: (mdc:c6fg2ed)

and luis send me one day later that they gone take care to do this but i am stil waiting on you to do this for me
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sim619

Junior Member

Google Play (Android)
Posts

1

Re: Customer Care - Ticket IDs

Sat Jan 30, 2021 6:43 am
Whenever I click to watch the video, the game will automatic quit and go to phone main menu. Please help to fix it. Thank you

USer ID apa: 55c24d
Entry ID: 109951426
Conversation ID: #329995