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Amanda Gilbert

Junior Member

Windows PC
Posts

1

Re: Lost all progress

Sun May 17, 2020 7:43 pm
After over 2 years of playing, my entire game is gone. Everything. I restarted my computer and even uninstalled the game and it's still gone. I got Pocahontas last night (and I saved to facebook after!!), I was in line for ALL of the top prizes in the 3 mini games and on my way to getting the comfy costume. It's all gone now. I need my game reinstated and I want compensation if I lose the Meeko concession, the earth day concession and the comfy costume. This is ridiculous! My ID is 2566:asa:3938h8. Ticket ID is 20385169
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Kanodur

Junior Member

Google Play (Android)
Posts

2

Re: Lost all progress

Mon May 18, 2020 2:13 am
It will be several years that lost all my progression (all the incredible family, Jack+Sally, it's a small world, Haunted Mansion, ect...).
It's because i leaved the game.
I want to play again, but I can't have my progression.
So I hope someone can do anything

Ticket : 20367593 and 20280471
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musti27

Junior Member

Windows PC
Posts

6

Re: Lost all progress

Sat May 23, 2020 1:33 pm
I lost my save game, can you please look into it and give my old savegame back? I play since 2 years now and dont want to start from scratch. Thanks.

ID Number: 170060396940744
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FATY25

Junior Member

Windows PC
Posts

2

Re: Lost all progress

Sat May 23, 2020 5:08 pm
Bonjour

j'ai perdu toute ma progression je suis décu j'etais au niveau 33 presque 386000 magie et plus de 77 germes de diamants roses au 22 mai 2020!
touts les personnages que j'avais accumulés et les manèges je suis dégoutée j'ai tout perdu en allumant mon pc sans raison je me suis retrouvé au niveau 1 

je souhaite retrouver ma progression et tout ce que j'ai cumulé depuis des mois; PAS ENVIE DE TOUT RECOMMENCER SURTOUT QUE CERTAINS PERSONNAGES ONT ETET ACQUIS PENDANT DES EVENEMENTS

j'ai envoyé un message au service client et toujours pas de réponse

mon id de jeu sur PC est 2566

MERCI D'AVANCE POUR VOTRE AIDE

FATY25
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FATY25

Junior Member

Windows PC
Posts

2

Re: Lost all progress

Sat May 23, 2020 5:13 pm
I lost all my progress I am decu I was at level 33 almost 386000 magic and more than 77 germs of pink diamonds on May 22, 2020 all the characters I had accumulated and the rides I am disgusted I lost everything by lighting my pc without reason I found myself at level 1
I want to find my progress and everything I have accumulated for months DON’T WANT TO START AGAIN ESPECIALLY THAT SOME CHARACTERS HAVE BEEN ACQUIRED DURING EVENTS

<span id="s2_6" style="background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: Tahoma,Verdana,Arial,Helvetica,sans-serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;" '="">I sent a message to customer service and still no response
  

my game id on PC is 2566
User avatar

star_ranger4

Veteran

Windows PC
Posts

2332

Re: Lost all progress

Sat May 23, 2020 5:18 pm
There are more digits to your game ID than just that. They pretty much all start with 2566:???:?????? You'll need the whole string, and you should submit a full up ticket with customer care and include the ticket number from the automatied response here as well.
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Ana Laura Mc

Junior Member

Google Play (Android)
Posts

21

Re: Lost all progress

Sun May 24, 2020 3:35 pm
Alguien que pueda ayudarme perdi el progreso de mi juego y no lo puedo recuperar.

20371209
20368859
20362391
my request identifier number
in none have they responded
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conteoliver

Junior Member

Google Play (Android)
Posts

2

Re: Lost all progress

Mon May 25, 2020 8:09 pm
Hi Joy,
an agent did contact me, but after the first e-mail he disappeared. It looks like the support via e-mail is almost unattended.
The ticket number is 20303435.
Thanks in advance for your support
Davide
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Dim & Don

Junior Member

Google Play (Android)
Posts

13

Re: Lost all progress

Mon May 25, 2020 9:04 pm
I lost my whole game, I submitted it hours ago, can somebody please please help me get it back 🥺🥺🥺 I have my ID name thankfully, thank you so much already
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Dim & Don

Junior Member

Google Play (Android)
Posts

13

Re: Lost all progress

Mon May 25, 2020 10:14 pm
I too lost everything 🥺🥺🥺 I made a ticket, 7hours ago or so. I have my ID, I had more than 170 characters,6million visitors, I miss it a lot... the comfy suit event is going on now... Pls help me 🥺🥺🥺