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Joy FromGameloft

Community Manager



Have Videos for Gems Stopped Working?

Thu Sep 17, 2020 1:38 pm
Thanks so much for keeping the team in the loop about this problem!

It seems that some of you, this issue still needs to be looked into, and the team is investigating the reports received. Because of this, please don't hesitate to submit any additional info you may have, to our Customer Care team.
The best troubleshooting step is indeed closing and reopening the game, as this will let you watch the Ads Videos and to claim your rewards. The reply you received from our colleague, Daria, has only useful tips and tricks!

Thanks so much for your messages,

Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Junior Member

Windows PC


Since yesterday no videos for GEMS and no chest in the afternoon with the daily present.
Can somebody have a look?
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Senior Member

Windows PC


Re: Have Videos for Gems Stopped Working?

Thu Sep 17, 2020 11:31 pm
They chest video and the Cinema finally worked today for me after almost 2 weeks of problems.

See if they work again the next time I play.