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Junior Member

Windows PC


Re: Not receiving what I paid for

Thu Apr 08, 2021 7:44 pm
I have also bought the Raya Special event pack and I did not receive it. Even though the purchase was shown to be unsuccessful (I am not sure what reason) but the charge went through. Thinking it was an error I tried to purchase it a second time yet it generated the same error message, yet at the same time the charge was made to my paypal account. I have raised a ticket but have not heard back.

Conversation ID: #445046
Game ID: 2566:apa:538c2
User avatar

Joy FromGameloft

Community Manager



Not receiving what I paid for

Mon Apr 26, 2021 6:30 pm
Thank you Kingdomers for reaching us!
The purchases can sometimes delay, but they should be received in no more than 24 hours after the confirmation takes place. If more time passes and you still haven't received the purchase, reach us out via the in-game Customer Care option and one of our agents will take a closer look. (Main Menu - Options - Customer Care button)

@Lanternmight This was highlighted. I'm so sorry you had this problem!

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