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Thaliel

Senior Member

Google Play (Android)
Posts

143

Location

achsen, Germany, Germany

Daily calendar broke

Wed Sep 04, 2019 3:19 pm
It claims there's no calendar event, what is happening?
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Thaliel

Senior Member

Google Play (Android)
Posts

143

Location

achsen, Germany, Germany

Re: Daily calendar broke

Wed Sep 04, 2019 3:39 pm
Edit: i cannot connect my Facebook either when logged in to my wifi, mobile data works fine
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Singingintherain

Junior Member

Windows PC
Posts

1

Re: Daily calendar broke

Wed Sep 04, 2019 4:00 pm
Same to me - no calendar / no Facebook and my Internet works well with all other things.
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TSY

MVP

Apple (iOS)
Posts

625

Join Date: Sun Apr 14, 2013 12:42 pm

Wed Sep 04, 2019 4:03 pm
It’s a known glitch. Normally using a stable network connection (or VPNs) and reopening the game should help. If it doesn’t work, contact CC in-game and ask them to do a cross-check on your game profile.
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Forum Helper
Feel free to contact me on Discord (TSY#0001).
Wiki / Support Page
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ijsklontje

Junior Member

Google Play (Android)
Posts

2

Re: Daily calendar broke

Sun Sep 08, 2019 10:14 am
Is it possible to contact CC outside of the game? I'm stuck on the recover your streak screen due to not receiving gems upon purcasing to recover my streak
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TSY

MVP

Apple (iOS)
Posts

625

Join Date: Sun Apr 14, 2013 12:42 pm

Mon Sep 09, 2019 1:14 am
@ijsklontje Yep, you can still create a ticket by filling out the form on this support webpage. Don’t forget to mention your user ID (mdc/apa/asa:xxxx) and platform.
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Forum Helper
Feel free to contact me on Discord (TSY#0001).
Wiki / Support Page
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ijsklontje

Junior Member

Google Play (Android)
Posts

2

Re: Daily calendar broke

Mon Sep 09, 2019 10:19 am
Thanks for replying and sorry for topic hijack, I can't create one yet. Upon sending the form filled with everything it throws an error:
{"success":false,"errors":"\/opt\/data\/www\/support2.gameloft.com\/documents\/laravelfiles\/app\/libraries\/SmartphoneSupport.php, line 1072:Trying to get property of non-object"}
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Joy FromGameloft

Community Manager

Posts

5410

Daily calendar broke

Tue Sep 10, 2019 2:26 pm
Hi ijsklontje,

Have you managed to submit the form by now? If so, you can copy-paste me the automated 8 digits ticket ID here.

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Tracy Lin

Junior Member

Windows Phone
Posts

16

Re: Daily calendar broke

Thu Sep 12, 2019 9:54 am
Hi!!
I'm glad the game was updated again, but I can't watch the ad after the update, and I've missed two days of gem ads and three days of chests. I can receive daily rewards, but Can't watch ads, please help fix, thank you

My ticket ID is 18913117
My player ID 2566:apa:0d2ch
Attachments
wp_ss_20190912_0001.jpg
can't watch ads to get gems
wp_ss_20190912_0001.jpg (460.04 KiB) Viewed 134 times
wp_ss_20190912_0002.jpg
get daily rewards
wp_ss_20190912_0002.jpg (316.91 KiB) Viewed 134 times
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Joy FromGameloft

Community Manager

Posts

5410

Daily calendar broke

Wed Sep 18, 2019 2:06 pm
Hi Tracy Lin,

Let us know if this was already solved for you! <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!