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Pam86

Junior Member

Google Play (Android)
Posts

27

lost everything

Sat Aug 10, 2019 1:22 am
i lost everything when i updated the game i was at level 31 before it put me at level 1. please help me get my game back asap my ticket numbers are18742217 and 18742447.
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Tarentula

Junior Member

Google Play (Android)
Posts

4

Re: lost everything

Sat Aug 10, 2019 12:31 pm
I have the same problem. I contacted the customer service a few days ago but I still have no answer ... I do not know how to recover my part :(
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Malania

Junior Member

Windows PC
Posts

2

Re: lost everything

Sat Aug 10, 2019 2:06 pm
I lost everything 2 days ago also. Ticket #18741221
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Joy FromGameloft

Community Manager

Posts

5410

lost everything

Mon Aug 12, 2019 2:26 pm
@Pam86 I'm super glad your case was solved. Hope you'll have an awesome time playing. <3
@Tarentula Can you please share your ticket ID with me? 🤗
@Malania Please let us know if the save file was loaded successfully. 🤗

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Tarentula

Junior Member

Google Play (Android)
Posts

4

Re: lost everything

Tue Aug 13, 2019 10:35 am
Hi, Joy,
My ID is 3e291hg.
Thank you so much
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Joy FromGameloft

Community Manager

Posts

5410

lost everything

Tue Aug 13, 2019 11:49 am
Thankies for getting back to me!

The ticket number I need is the automated 8 digits one you've received after reaching out to our Customer Care team. Can you please re-check? <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Tarentula

Junior Member

Google Play (Android)
Posts

4

Re: lost everything

Tue Aug 13, 2019 1:56 pm
Sorry
It's 18737813
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katpol

Junior Member

Windows PC
Posts

1

Re: lost everything

Tue Aug 13, 2019 4:44 pm
Hi!
After an update the game crashed and I had to reinstall it but I lost everything. I only have my Google account logged in but it doesn't seem to help.
My ticket ID is 18760689.

Thank you in advance!
User avatar

Joy FromGameloft

Community Manager

Posts

5410

lost everything

Fri Aug 16, 2019 3:47 pm
I've forwarded both tickets to be checked by the team.🤗 An agent should get back at you asap.

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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annaphant01

Junior Member

Apple (iOS)
Posts

1

Re: lost everything

Sat Aug 17, 2019 7:05 pm
Hi @Joy
I’d the same problem.
My ticket ID #18783459
Thank you so much.