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Margaret Blair

Member

Windows PC
Posts

30

Can't open my app

Fri Jul 26, 2019 7:33 pm
Can someone help please i went to play Disney magic kingdoms but I'm getting a message saying can't open app go to the store or uninstall & reinstall game. It won't let me uninstall the game so i can reinstall it again anyone able to help with this please,
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Coug

MVP

Apple (iOS)
Posts

2031

Re: Can't open my app

Fri Jul 26, 2019 8:31 pm
Hey Margaret,

First try WSRESET:

To Clear Store Cache for Default Apps

1. Press the Win+R keys to open the Run dialog.

2. Type WSReset.exe, and click/tap on OK.

The WSReset tool resets the Windows Store without changing account settings or deleting installed apps.

3. A command prompt will now open without any message. After about 30 seconds, the command prompt will automatically close, and the Microsoft Store app will open.

If that doesn't work and Windows uninstaller won't work you can download a program called Revo Uninstaller:
https://www.revouninstaller.com/revo-un ... -download/
Go to the left side where it says "Revo Uninstaller Freeware", and choose "free download".

Once installed you can attempt to uninstall DMK and then reinstall it again.

If none of the above works feel free to contact customer care using the following link:

https://support.gameloft.com/contactus?igagame=DYWN&verify=yes