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ColonelTrautman

Junior Member

Apple (iOS)
Posts

6

Game crash constantly

Fri Jul 19, 2019 8:53 pm
Hi, if I play DMK op my iPhone 6 it crash 3 to 4 times before I have doing all characters.
I tried to play it on my iPad Air, but there it crash to.
It’s getting annoying now. 
Please help!
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ColonelTrautman

Junior Member

Apple (iOS)
Posts

6

Re: Game crash constantly

Sat Jul 20, 2019 7:30 pm
I also remove the game and still have the problem with crashing
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Coug

MVP

Apple (iOS)
Posts

2028

Re: Game crash constantly

Sun Jul 21, 2019 4:34 am
Hey ColonelTrautman, 

In your last post I'll assume you removed the game and reinstalled it and are still having issues with crashing?

You'll want to contact customer care through the game menu. If you are unable to contact them through the game menu due to crashing then you can visit the following link: 
https://support.gameloft.com/contactus?igagame=DYWN&verify=yes

Once you submit the form you'll receive an automated email with an 8 digit Ticket ID assigned in the body of the email. Feel free to share that 8 digit Ticket ID here if you haven't received a response in 3 days.
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Joy FromGameloft

Community Manager

Posts

5410

Game crash constantly

Tue Jul 23, 2019 11:02 am
Hi ColonelTrautman!

Let me know when you have the 8 digits ticket ID. 🤗
Additionally, can you see if you have at least 2 GB of RAM & 1 GB of free memory on your device?

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!