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ddl1322

Junior Member

Apple (iOS)
Posts

3

Re: Lost a Banzai hat

Tue Jul 16, 2019 11:29 am
Rachh7 wrote:
Hi - I have the same problem with missing a Banzai hat despite finishing all tasks. I can’t seem to work out how to “raise a ticket” with Gameloft - can someone point me in the right direction?
Thanks

Dear Racch7,
click on customer care in the game, then scroll down and click on “I didn’t find an answer to my question”, then click contact us. Hope that helps.
User avatar

Joy FromGameloft

Community Manager

Posts

5410

Lost a Banzai hat

Wed Jul 17, 2019 1:58 pm
Hi Kingdomers,

This is being looked into as we speak and we'll update you shortly. Thanks so much for reporting it and submitting the tickets! <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Gabriele Licata

Junior Member

Google Play (Android)
Posts

1

Re: Lost a Banzai hat

Wed Jul 17, 2019 4:35 pm
=12.8pxhello everyone! I was playing and noticed the same problem as yours, but I miss not only one hat, but 2. I contacted customer care and they gave me the ticket #18619683, can someone help me?
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Love4disney26

Junior Member

Apple (iOS)
Posts

2

Re: Lost a Banzai hat

Thu Jul 18, 2019 4:26 am
Hello,
I've also completed all of the event quests and did not receive my 7th hat. My ticket number is 18620629.  I would really like to get it quickly to possibly level up before chapter 3 starts to help with attacking the tower. 

Thanks!
User avatar

Joy FromGameloft

Community Manager

Posts

5410

Lost a Banzai hat

Thu Jul 18, 2019 2:32 pm
Hi @Gabriele Licata, @ Love4disney26 We should have more info available shortly. We'll keep you updated! 🤗

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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asiangel47

Junior Member

Apple (iOS)
Posts

9

Re: Lost a Banzai hat

Fri Jul 19, 2019 1:47 am
I received the missing Banzai hat this afternoon. I hope that others did too. Thank you very much!
User avatar

Joy FromGameloft

Community Manager

Posts

5410

Lost a Banzai hat

Fri Jul 19, 2019 1:29 pm
Yippie! <3 Have an amazing time playing!

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
no avatar

Vtill3y

Junior Member

Apple (iOS)
Posts

3

Re: Lost a Banzai hat

Fri Jul 19, 2019 2:02 pm
I’m still waiting for the last one. Why have other people now got theirs and I haven’t ? 😩
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MarJosh38

Junior Member

Google Play (Android)
Posts

1

Re: Lost a Banzai hat

Fri Jul 19, 2019 5:17 pm
I'm in the same boat also, i'm still waiting for the last ear hat of banzai 😭😭

Here's my ticket id: 18630865
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Vtill3y

Junior Member

Apple (iOS)
Posts

3

Re: Lost a Banzai hat

Fri Jul 19, 2019 6:13 pm
My ticket id is 18629767 but all I’ve had is an automated reply. Please fix this ASAP