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Zac_Jim

Member

Apple (iOS)
Posts

68

Accidental Purchase

Tue Jul 09, 2019 10:00 pm
Hi

This morning I accidentally spent 60 gems on an Incredibles Legendary Chest

Is it possible to refund this amount? 

Thanks 

Zac
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Joy FromGameloft

Community Manager

Posts

5410

Accidental Purchase

Thu Jul 11, 2019 1:39 pm
Hi Zac_Jim,

Let our agents check this for you. Use the Customer Care button found in the in-game Options Menu to reach us out.

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Zac_Jim

Member

Apple (iOS)
Posts

68

Re: Accidental Purchase

Sat Jul 13, 2019 7:28 am
Thank you, yes, I have done that, what should I do now?
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Joy FromGameloft

Community Manager

Posts

5410

Accidental Purchase

Mon Jul 15, 2019 12:30 pm
What is your 8 digits ticket ID? <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Zac_Jim

Member

Apple (iOS)
Posts

68

Re: Accidental Purchase

Mon Jul 22, 2019 9:00 am
Hi There

So sorry for not getting back to you

It appears my first ticked didn't send so re sent it

It's number is: 18643703

Thanks 

Zac
User avatar

Joy FromGameloft

Community Manager

Posts

5410

Accidental Purchase

Tue Jul 23, 2019 11:18 am
Thanks for letting me know, Zac_Jim!
An agent reached out to you.

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!