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cociotfp

Junior Member

Windows PC
Posts

4

No Facebook / Microsoft sync button

Wed Jun 26, 2019 7:39 pm
Hallo.
 
I am writing here as I have bought a new laptop for my mother and would like to transfer her game "Disney magic kingdom" to it. The problem is that there is no sync button "FB / Microsoft" in the right corner menu.
I have tryed to make a tricket but keeps saying somwthing whent wrong. 
I have included User id, a picture of her level + gems + guest and a picture of the menu without sync.

I hope someone can help as she plays it everyday.
Attachments
User id + level + no sync.jpg
User id + level + no sync
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Coug

MVP

Apple (iOS)
Posts

2028

Re: No Facebook / Microsoft sync button

Sat Jun 29, 2019 8:24 am
cociotfp wrote:
Hallo.
 
I am writing here as I have bought a new laptop for my mother and would like to transfer her game "Disney magic kingdom" to it. The problem is that there is no sync button "FB / Microsoft" in the right corner menu.
I have tryed to make a tricket but keeps saying somwthing whent wrong. 
I have included User id, a picture of her level + gems + guest and a picture of the menu without sync.

I hope someone can help as she plays it everyday.

Hello cociotfp, 

It's best to submit a ticket to customer care through the game menu but if you are having issues you can submit a ticket by visiting the following link: 
https://support.gameloft.com/contactus?igagame=DYWN&verify=yes
After you entered in all of your information and hit "submit" scroll to the bottom of the next page and when it asks if your quesiton was answered click "No", only then is the form actually submitted.