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Joe Xu

Junior Member

Windows PC
Posts

18

As titled. today all my score and coin vanished and give me a gem.
I want my score back. This is so frustrating. Please fix.

User ID: 2566:apa:dfh855
Platform: Windows PC
Location Hong Kong
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LelandMommy

Junior Member

Windows PC
Posts

1

Mine did too.  It's very upsetting.

Ticket# : 18342903
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Fran M

Junior Member

Windows PC
Posts

1

I lost mine too

Ticket #18349555
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ElianeMateus

Junior Member

Windows PC
Posts

3

Mine just disappeared too. Do anybody have a clue of wht has happened?
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Joy FromGameloft

Community Manager

Posts

5410

Hi Kingdomers! <3

I'm sorry to hear about these!

@Joe Xu, @ ElianeMateus Have you had the chance yet in reaching us out to us using the Customer Care button found in the in-game Options Menu?
@LelandMommy Seems that ticket was handled! <3
@Fran M We're on it! <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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raysum

Junior Member

Windows PC
Posts

2

I cannot connect to tower challenge. Starting with the last challenge this has been an ongoing problem with
Disney Magic Kingdom. Please fix. Ticket number below. I currently cannot refresh my characters....

Re: [#KWW-63544-592] Re: [#TGT-45865-197] [Gameloft Customer Care - InGameSupport] [Disney Magic Kingdoms] [Microsoft Windows] [Gameplay Issues] [Other]
Inbox
x

Gameloft Customer Care
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looby282001

Junior Member

Windows PC
Posts

2

This happened to me too and frustrating. I had over 1000 tokens and now i have 0. why?
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Gabriel from Gameloft

Retired Community Manager

Windows Phone
Posts

820

Hi :) Please contact Customer Care team via in game button and they will take a closer look into it :)
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Joe Xu

Junior Member

Windows PC
Posts

18

Joy FromGameloft wrote:
Hi Kingdomers! <3

I'm sorry to hear about these!

@Joe Xu, @ ElianeMateus Have you had the chance yet in reaching us out to us using the Customer Care button found in the in-game Options Menu?
@LelandMommy Seems that ticket was handled! <3
@Fran M We're on it! <3

Joy
 

Yes, I have created a ticket # 18341969
User avatar

Coug

MVP

Apple (iOS)
Posts

2031

Joe Xu wrote:
Joy FromGameloft wrote:
Hi Kingdomers! <3

I'm sorry to hear about these!

@Joe Xu, @ ElianeMateus Have you had the chance yet in reaching us out to us using the Customer Care button found in the in-game Options Menu?
@LelandMommy Seems that ticket was handled! <3
@Fran M We're on it! <3

Joy

 

Yes, I have created a ticket # 18341969

Hey Joe Xu, 

Thanks for sharing your ticket ID. Someone should get back with you soon.