Found a bug or an issue? Report it here.
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Joy FromGameloft

Community Manager

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5410

Thanks so much for reporting this! @Tracy Lin Thankies for the ticket ID!

Please make sure to reach out to us using the Customer Care button found in the in-game Options Menu, so that our team can have all the needed details.

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

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Joy FromGameloft

Community Manager

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5410

No mystery ad

Mon May 27, 2019 3:17 pm
Thanks, Bioteach52, for reporting it here! <3

Have you had the chance to reach us out from in-game via the Customer Care tab from Options? We'll be able to get more info through the form you have to submit from there.

Thanks again so much for your post,
Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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AntoL

Junior Member

Windows PC
Posts

4

Re: No mystery ad

Mon May 27, 2019 5:24 pm
my player ID:2566:asa_eg7ee0
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noaa82

Junior Member

Google Play (Android)
Posts

4

Re: No mystery ad

Mon May 27, 2019 6:58 pm
Joy FromGameloft wrote:
Could you share with me your Player IDs? This will be checked ASAP! <3
 

Joy




hello i have the same problem, my id is 356137.


thanks
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Tracy Lin

Junior Member

Windows Phone
Posts

16

My Player ID 2566:apa:0d2ch 

This situation has been going on four days.

I can watch gems ads,but I can't watch the event ads of the tower challenge.

I have already reacted with Chinese Traditional customers,but there is still no way to help me. He just wants me to keep checking the ad video.

This is my ticket 18338447.
Please help me. Thanks
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Tracy Lin

Junior Member

Windows Phone
Posts

16

Re: No mystery ad

Tue May 28, 2019 3:19 am
my player ID:2566:apa:0d2ch
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Joy FromGameloft

Community Manager

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5410

No mystery ad

Wed May 29, 2019 10:57 am
Thanks so much for getting back! <3

Can you please recheck now?

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Tracy Lin

Junior Member

Windows Phone
Posts

16

Re: No mystery ad

Wed May 29, 2019 12:28 pm
Joy

Thank you so much.

I can watch the ads for the tower challenge.
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Joy FromGameloft

Community Manager

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5410

No mystery ad

Wed May 29, 2019 2:35 pm
Yippie! <3
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Tukytuky

Junior Member

Google Play (Android)
Posts

4

Re: No mystery ad

Tue Jun 04, 2019 1:23 am
A mi también me pasa lo mismo, no me deja ver ningún anuncio.