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Junior Member

Windows PC


Hi LeAnn,

I can totally relate. My advice since this is my 2nd time having game play issues is:
1. Take a screenshot for proof
2. Put in a ticket ASAP & remember your ticket #
3. When posting for help on FB Page & in these forums include your ticket # on every post until your issue has been completely fixed
4. Don't stop playing & collecting because they will only fix what the glitch caused you to lose by giving you gifts via pop-up. There is no restore to where you left off & extra time given.
5. Ask for a manager if you feel the customer service rep doesn't fully understand how to help you

Hope you have a great rest of your day!
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Joy FromGameloft

Community Manager



Awesome news, bc11012! <3

@LeAnn_Sheil Have you had the chance to reach out to our Customer Care team? :(

Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!