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Joy FromGameloft

Community Manager

Posts

5410

No videos for gems or magic

Tue Aug 06, 2019 9:18 am
Hi TindeE! <3

Our team will have to take a closer look here and we'll get back to you as soon as we have more information.
Thankies for your patience!

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Catlice

Junior Member

Windows PC
Posts

4

Re: No videos for gems or magic

Tue Aug 06, 2019 3:58 pm
Je n'ai toujours pas reçu de nouvelles en ce qui concerne ce problème.
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Joy FromGameloft

Community Manager

Posts

5410

No videos for gems or magic

Thu Aug 08, 2019 4:07 pm
I'm sorry to hear it, Catlice! I'll try to get more info about your case.
Thanks so much for your patience! <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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BriarRose2627

Junior Member

Windows PC
Posts

1

Re: No videos for gems or magic

Tue Oct 22, 2019 2:21 pm
Hello,
I'm unfortunately having this issue as well. It's been since the update for the Coco event I believe? I can't watch ads for gems, magic or chests. :(
I have this game on 2 Windows 10 laptops and have tried turning off the internet, rebooting, etc. but to no avail. Strange though the ads thankfully work on my Windows phone.
I sent a ticket for this issue, ticket ID 19118033, and waiting for a response.
Any advice is very much appreciated.

Thank you and looking forward to hearing from you.
^-^
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Catlice

Junior Member

Windows PC
Posts

4

Re: No videos for gems or magic

Tue Oct 22, 2019 2:43 pm
Bonjour, malgré que mon précédent poste date s'il y a quelques mois, je n'ai toujours pas reçu de réponse à mon souci. Je pense que c'est peine perdu. Les techniciens s'en fichent totalement.
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Diuchus

Junior Member

Windows PC
Posts

20

Re: No videos for gems or magic

Thu Oct 24, 2019 12:23 pm
Tengo el mismo problema.
Ticket ID 19109639
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Joy FromGameloft

Community Manager

Posts

5410

No videos for gems or magic

Thu Oct 24, 2019 12:40 pm
This is already being looked into by the team, @BriarRose2627, @Diuchus! Thank you for sending in your reports!
@Catlice I'm so sorry to hear this! I've informed the agents about this!

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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aglomeda

Junior Member

Windows PC
Posts

4

Re: No videos for gems or magic

Mon Nov 04, 2019 10:59 am
Hello, I do not see the daily videos for a week. My ticket is 19197943.
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HugoPascuim

Junior Member

Windows PC
Posts

4

Re: No videos for gems or magic

Tue Nov 05, 2019 2:01 am
Image


For those who have the same problem, lack of connection and unable to watch the videos, a warning:

DO NOT EXPECT A COMPENSATION

They claim to be "against their compensation policy", but isn't this "bug" their fault?
For me, this bug is purposeful, yes because it is very convenient for them such a bug like these.
You lose your diamonds and your free chests for days, weeks, in some cases, for months, they feel no obligation to replace anything and, in the end, some players end up buying more diamonds to replace the loss.
Garbage company, bunch of thieves that's what you are.

For those who still spend their money on this game I just leave a warning:

YOU'RE GIVING MONEY TO A BUNCH OF THIEVES, STOP BEING   S.T.U.P.I.D.
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vhus

Junior Member

Google Play (Android)
Posts

4

Re: No videos for gems or magic

Fri Nov 15, 2019 7:21 pm
Yo también estoy con el mismo problema desde que termino el evento de coco, no me aparece la gema sobre el cine y no me entregan mis dos gemas diarias

por favor pueden arreglarlo

id gh9ghc