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Joy FromGameloft

Community Manager

Posts

5410

Purchase Problem's ?

Fri May 03, 2019 4:23 pm
Yippie! <3

Have an awesome time playing!
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Jennifer A. Gorski

Junior Member

Windows PC
Posts

3

Re: Purchase Problem's ?

Fri May 03, 2019 8:31 pm
I just purchases the Hei Hei bundle for 5.99. As I was welcoming him, my game crashed. When it came back on, I got a prompt to buy the Hei Hei Bundle again. However, I have already been charged 5.99 + tax for him already. Please help me. I am not going to pay another 5.99 +tax for a character I have already paid for. The same thing happened to me back during the little mermaid event. I didn't get flounder for almost 2 weeks after I paid for him!!!!
User avatar

Joy FromGameloft

Community Manager

Posts

5410

Purchase Problem's ?

Mon May 06, 2019 3:04 pm
We'll help you asap, Jennifer A. Gorski! <3

Could you reach us out from the in-game Options - Customer Care tab? We'll love to sort this out asap.

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!