This just happened to me as well. Lost all event currency and the event, but still have the characters and attractions I
collected. This is the 3rd thing to happen in the last 2 weeks. 1st thing was on mini event - I collected items but nothing was showing in the leaderboard. That was fixed. Then I couldnt get into the game at all, that was fixed by uninstalling the game, after customer care going round in circles. Now this..... seriously...Was doing well in the leaderboard again. I guess no trophy or gems for me.
Ticket number [color=#555555]17822000[/color]