TICKET: 17312436
Windows 10
I purchased the Captain Hook bundle which included Hook, the Jolly Rancher, and 100 gems.
I only received the Jolly Rancher. No Captain Hook. I don't know if I got the gems or not.
Tried restarting several times. I confirmed internet connection is good.
Character Book shows Captain Hook needs 500 gems for unlock.
I purchased via Microsoft Store $14.99 and have receipt.