Found a bug or an issue? Report it here.
no avatar

Nunu16

Junior Member

Google Play (Android)
Posts

2

Age Confirmation wrong

Wed Mar 14, 2018 10:17 pm
Hi,
not sure if i post this in the right place. Sorry if not.

I got my age confirmation wrong so I have no access to any social features and packs. The costumer care didn't reply after a week so I thought I try my luck here. My ticked ID is 15383563.
:)
User avatar

Andoski

Veteran

Apple (iOS)
Posts

1895

Re: Age Confirmation wrong

Thu Mar 15, 2018 12:25 am
You did the right thing, as customer care are the only folks who can change the age on your game.

Hopefully one of the mods here will make sure your ticket gets un-forgotten.
User avatar

Gabriel from Gameloft

Retired Community Manager

Windows Phone
Posts

820

Age Confirmation wrong

Thu Mar 15, 2018 9:05 am
Hi Nunu16, one of our Customer Care agents already replied to you :D
no avatar

Nunu16

Junior Member

Google Play (Android)
Posts

2

Re: Age Confirmation wrong

Thu Mar 15, 2018 4:36 pm
Yes they just asked me for a document to prove my real age. I immediately sent it hoping for a quick fix now :D thanks for the support
User avatar

Gabriel from Gameloft

Retired Community Manager

Windows Phone
Posts

820

Age Confirmation wrong

Fri Mar 16, 2018 12:22 pm
We like helping players :D
no avatar

Carol d04

Junior Member

Google Play (Android)
Posts

3

Re: Age Confirmation wrong

Sat Apr 14, 2018 12:53 pm
I have the same problem : id 1858h6 
it's a french account
could you change my age with 35?
ticket : 15626841
merci
User avatar

Gabriel from Gameloft

Retired Community Manager

Windows Phone
Posts

820

Age Confirmation wrong

Mon Apr 16, 2018 8:31 am
Hi Carol d04, we already replied to you :)
no avatar

Carol d04

Junior Member

Google Play (Android)
Posts

3

Re: Age Confirmation wrong

Mon Apr 16, 2018 6:41 pm
Thank you
no avatar

philly

Junior Member

Google Play (Android)
Posts

2

Re: Age Confirmation wrong

Mon Apr 23, 2018 11:01 pm
Same issue here I didnt realise there was an age box, as my son set it up so when I tried to load it into my phone to play on the go I realised this must have been the case, as I had no acces to my FB saved game or my Google play. My game Id is mdc:h06e6c3. My ticket num is 15688097. I am 36 obviously not 8 as my little fella typed in. Any help would be greatly appreciated.
Philly
no avatar

philly

Junior Member

Google Play (Android)
Posts

2

Re: Age Confirmation wrong

Tue May 01, 2018 1:11 pm
HiI am still waiting for the pop up box to re enter my age to appear. I am still unable to connect to FB or Google Play. Mygame Id is mdc:h06e6c3. My ticket num is [url=tel:15688097]15688097[/url]. Again any help appreciated.Regard's Phil