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Ana Laura Mc

Junior Member

Google Play (Android)
Posts

21

Re: Transfer progress to new phone

Fri May 15, 2020 8:06 pm
Thanks for answering me Joy, I try but send me to this site.

20371209
20368859
20362391
my request identifier number
in none have they responded
no avatar

Aja918

Junior Member

Windows PC
Posts

1

Re: Transfer progress to new phone

Tue May 19, 2020 5:59 pm
Hi, I've been trying to get this transfer done as well. Been trying to transfer from PC to my iPad. Customer care agents have not responded since Saturday morning. I've submitted tickets from each account when connected to fb as asked and responded when done and have heard absolutely nothing back.
ticket #'s
20356839
20381807
20381685
no avatar

Ana Laura Mc

Junior Member

Google Play (Android)
Posts

21

Re: Transfer progress to new phone

Fri May 22, 2020 5:00 pm
I need to recover my account, someone to help me?
no avatar

HaifischCL

Junior Member

Google Play (Android)
Posts

1

Re: Transfer progress to new phone

Sat May 23, 2020 2:43 pm
Same problema, I submited a ticket but I have no news about ir. Please my wife wants to play in her new phone :c.

 Ticket 20364559

Thanks in advance
no avatar

Ana Laura Mc

Junior Member

Google Play (Android)
Posts

21

Re: Transfer progress to new phone

Sun May 24, 2020 3:37 pm
20371209
20368859
20362391
my request identifier number
in none have they responded
no avatar

arwen3108

Junior Member

Google Play (Android)
Posts

1

Re: Transfer progress to new phone

Mon May 25, 2020 12:47 am
Hello
I would like to transfer my progress between android. The problem is that I cannot connect to facebook or game center on my old android. So, I can't save my progress in the cloud. The function is not displayed in the options. I would need someone to help me. Here are the ID :
Old android with my progression : 45f99f6
New android where i want to transfer my progress : c5cc2g3
folder : 20431557

Thank you very much
no avatar

Ana Laura Mc

Junior Member

Google Play (Android)
Posts

21

Re: Transfer progress to new phone

Tue May 26, 2020 3:42 pm
Is there any other customer service that if I do something ???
User avatar

star_ranger4

Veteran

Windows PC
Posts

2333

Re: Transfer progress to new phone

Wed May 27, 2020 4:33 pm
At this point all you can do is wait. Remember that customer service is on a skeleton crew due to social distancing and work from home requirements.
User avatar

Joy FromGameloft

Community Manager

Posts

5397

Transfer progress to new phone

Thu May 28, 2020 6:00 pm
@Ana Laura Mc I've asked the team to reach out to you in the shortest time possible. Hopefully, this will be solved soon. <3
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Ana Laura Mc

Junior Member

Google Play (Android)
Posts

21

Re: Transfer progress to new phone

Fri May 29, 2020 2:35 am
Then you Joy