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Cschof04

Junior Member

Apple (iOS)
Posts

2

Re: Lost all my progress

Fri Jul 05, 2019 12:43 am
I deleted my game of my iPad by accidentand it has started a new game with a new user id I would like my old process back my user id is mcd:929c38d I would like the progress back on that account as I have spent a lot of time and money on this game
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Cschof04

Junior Member

Apple (iOS)
Posts

2

Re: Lost all my progress

Fri Jul 05, 2019 1:15 am
I forgot to say my ticket ID is 18548329 thank you in advance
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Carrie_GQY

Junior Member

Apple (iOS)
Posts

1

Re: Lost all my progress

Fri Jul 05, 2019 7:58 am
Hi! I lost all my progress, and I don't know why this happened. I really don't want to start again. Could you help me with this issue? My ticket number is 18548347. Thank you!
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Joy FromGameloft

Community Manager

Posts

5410

Lost all my progress

Fri Jul 05, 2019 11:28 am
@Cschof04, @Carrie_GQY We're on it! <3
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Youth72

Member

Google Play (Android)
Posts

69

Re: Lost all my progress

Fri Jul 05, 2019 1:02 pm
I am still waiting for their response please try to send me my progress back thanks for helping
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margomeleon

Junior Member

Apple (iOS)
Posts

1

Re: Lost all my progress

Mon Jul 08, 2019 5:52 am
I recently broke my old phone and i downloaded the game on my new one and it has reset me all the way back to the beginning since I apparently never linked it to facebook or anything else. My ticket ID is 18563725. Thank you.
User avatar

Joy FromGameloft

Community Manager

Posts

5410

Lost all my progress

Mon Jul 08, 2019 3:18 pm
@margomeleon We'll reach out shortly! <3
@Youth72 How was your progress lost?

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Joshua Vigor

Junior Member

Windows PC
Posts

5

Re: Lost all my progress

Mon Jul 08, 2019 5:05 pm
when i go  into the game it rewrites  my progress then puts me back to level 1 i was at level 44 then poof gone
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Joshua Vigor

Junior Member

Windows PC
Posts

5

Re: Lost all my progress

Mon Jul 08, 2019 5:09 pm
Ticket number #18561345  wth is going on ?
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Youth72

Member

Google Play (Android)
Posts

69

Re: Lost all my progress

Mon Jul 08, 2019 7:34 pm
After update the game I conected to googly play games but didn't pop up the cloud save contacted to Gameloft customer care 4 days ago they send the file but nothing happened please help me iam waiting I already have lost so much now please do something my ticket I'd 
18370383,18226325 thanks a lot for your help