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marianaalves

Junior Member

Windows PC
Posts

1

Re: Lost all my progress

Thu Jan 17, 2019 7:27 pm
I lost all my progress during the Wreck-It Ralph event, I bought two packages from the event and went from level 44 to level 1. please fix it.
User avatar

Joy FromGameloft

Community Manager

Posts

5410

Lost all my progress

Fri Jan 18, 2019 10:30 am
Sorry to hear this, marianaalves, but have no worries. <3 Any chance in reaching to our Customer Care team yet? You can easily do so from in-game Settings - Customer Care.

If you've already done it, share me the 8 digits ticket ID and I'll speed it up. <3

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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Laurent Guichard

Junior Member

Windows PC
Posts

1

Re: Lost all my progress

Sat Jan 19, 2019 11:38 am
I have reinstalled Disney Magic Kingdom in my new ssd Windows
10 and I lost the progression in the game. Thanks.
Ticket number is 17383814.
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Thomas Barea

Junior Member

Windows PC
Posts

1

Re: Lost all my progress

Sat Jan 19, 2019 5:21 pm
Hi Guys
i've lost all my progress in Magic Kingdom after your update (from Ralph to Mulan).
open a ticket but nobody has answered.
Service Ticket is 17515274.
i hope to receive some news. thanks for your attention

best regards
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Girlofpankido

Junior Member

Windows PC
Posts

1

Re: Lost all my progress

Sun Jan 20, 2019 4:37 pm
Bonjour,

Mon numéro de dossier est le : 17521342

Je viens sur ce forum car il est visiblement impossible de contacter le service client autrement.

Je suis aujourd'hui très en colère contre le service client. 

Déjà parce que malgré les nombreuses relances il reste systématiquement silencieux.

Ensuite parce que c'est tout bonnement la deuxime fois que je recontre le même problème. La première fois j'étais parvenue au niveau 50 et après plus d'un mois de mails et de signalements laissés TOUS sans réponse. 

C'est à croire que les personnes qui jouent gratuitement ne présentent pas un intérêt particulier pour vous ?

J'ai tout de même pris le parti de recommencer le jeu car l'univers me plait énormément. 

Mais de nouveau, arrivée au niveau 32 et après avoir dépensé plus de 300 gemes dans l'achat d'un personnage, le jeu plante et repart à 0. 

Je suis résignée et donc si ma situation restait inchangée, je serai contrainte de désinstaller le jeu car il est hors de question que je le recommence une troisième fois !!

En espérant que nous rouvions une solution
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gracel316

Junior Member

Google Play (Android)
Posts

2

Re: Lost all my progress

Mon Jan 21, 2019 8:43 pm
Where do you open a ticket at?

I tried getting help over email and the customer care agent wasn't able to help me after a few days and just gave up... so I'm left here with a game that won't work anymore.
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Roger23

Junior Member

Windows PC
Posts

2

Re: Lost all my progress

Wed Jan 23, 2019 9:11 am
I have bought multiple packs and was in top 50 during the event and just tried to play and the game restarted.

My ticket ID is 17592246.
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Sam Moody

Junior Member

Windows PC
Posts

2

Re: Lost all my progress

Thu Jan 24, 2019 1:55 pm
Lost all my progress. I was level 38 or something, had over 50 characters and have spend som much real money. Can i please have my accound back, my ID is 2566:app:55630. Can i please have this fixed immeadently so not to lose my streak.
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Giulia Rebecca

Junior Member

Google Play (Android)
Posts

1

Re: Lost all my progress

Fri Jan 25, 2019 2:35 pm
Ho perso anche io il mio profilo il 24 dicembre cambiando cellulare e non riesco a riattivarlo... Ero a livello 37 .. mi avete contattato per rimandarmi il file salvato ma non lo vedo mai.. cosa posso fare? Ticket 17605690
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SMM2002

Junior Member

Google Play (Android)
Posts

6

Re: Lost all my progress

Fri Jan 25, 2019 3:24 pm
Couldn't get past "checking content last night.  Submitted a ticket this morning.  Followed troubleshooting steps.  Upon re-install it's only give a new game and not connecting to old game. Please help! Ticket ID is 17605750