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Kim Psaila

Junior Member

Google Play (Android)
Posts

10

Re: Lost all my progress

Tue Nov 20, 2018 11:54 pm
17155442 is this correct pls ?
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Kim Psaila

Junior Member

Google Play (Android)
Posts

10

Re: Lost all my progress

Tue Nov 20, 2018 11:55 pm
17155442
Irina FromGameloft wrote:
Hi again,
@angel31, can you please share the ticket here?
@Kim Psaila, I'm afraid you've shared an incomplete ticket ID. Can you please get back to me with the right one? It should be an 8-digit number, not a 7 one
@kewpiesushi, your case in underway
@queenmonkey1212, please check again your e-mail
Thanks!
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Dindimahapoli

Junior Member

Windows Phone
Posts

2

Re: Lost all my progress

Wed Nov 21, 2018 3:33 am
Mi ID user is 2566:asa:c35084 and mi ID ticket is 17190594. Por favor resolver mi problema. Thank you
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kewpiesushi

Junior Member

Apple (iOS)
Posts

7

Re: Lost all my progress

Wed Nov 21, 2018 5:57 am
Unfortunately customer care replied me to check if anything got resolved in the 9 days that they didn't reply my email. Which of course... nothing got resolved because I couldn't even access my account. And they stopped replying me again for a few days now.
User avatar

Irina FromGameloft

Retired Community Manager

Apple (iOS)
Posts

39

Location

Gameloft

Lost all my progress

Wed Nov 21, 2018 1:41 pm
@queenmonkey1212, @kewpiesushi, , we're doing our best to help you out in the shortest time possible
@Kim, thanks! That's the right one
@Dindimahapoli, please check back here if you don't receive a response in more than three or four days ;)
Community Moderator on a bunch of awesome Gameloft games 
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kewpiesushi

Junior Member

Apple (iOS)
Posts

7

Re: Lost all my progress

Thu Nov 22, 2018 3:45 am
would love to get access to my account before the wreck it ralph event starts cos I'm freaking out....
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Kim Psaila

Junior Member

Google Play (Android)
Posts

10

Re: Lost all my progress

Thu Nov 22, 2018 12:54 pm
Irina FromGameloft wrote:
@queenmonkey1212, @kewpiesushi, , we're doing our best to help you out in the shortest time possible
@Kim, thanks! That's the right one
@Dindimahapoli, please check back here if you don't receive a response in more than three or four days ;)
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queenmonkey1212

Junior Member

Windows PC
Posts

16

Re: Lost all my progress

Thu Nov 22, 2018 4:44 pm
Another new event has begun. My whole family is participating on their games and my progress is still gone.
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P.sprunk

Junior Member

Google Play (Android)
Posts

1

Re: Lost all my progress

Thu Nov 22, 2018 6:38 pm
I downloaded the game on my new tablet. It startet from the beginning. Now i want my old game of course.
Old user id: mdc: g497cf
My new user id:6fc461h
I didnt have it linkt to facebook.

Please let me know what you can do for me

P.sprunk
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samnwj89

Junior Member

Google Play (Android)
Posts

2

Re: Lost all my progress

Thu Nov 22, 2018 6:43 pm
I had to 're install my game and lost all my progress... been given a ticket number it's 17199336. Just want to get my account back to start wreck it Ralph!