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Brimble84

Junior Member

Posts

3

Lost all my progress

Wed Aug 03, 2016 8:44 pm
Hi. I've lost all my progress after updating the game" I have reported this and have a ticket number but nobody is coming back to me. I was on level 54, don't really want to start again. Help please! I'm reconnected through Facebook - still not put me back to where I was?
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UNSC Jon 117

Veteran

Posts

681

Location

Central FL, US/Eastern

Re: Lost all my progress

Wed Aug 03, 2016 8:48 pm
Post the ticket number here so that a Community Manager can check on it.
"I know what you're thinking, and it's crazy.
Unfortunately for us both... I like crazy." --Cortana, HALO 2

US/Eastern; Apple TV (4th gen), 64GB; iPad 2, 16GB, iOS 9.3.5
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Brimble84

Junior Member

Posts

3

Re: Lost all my progress

Wed Aug 03, 2016 9:31 pm
Ticket number 12065269=10pt.
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Mihai FromGameloft

Retired Community Manager

Posts

1831

Re: Lost all my progress

Fri Aug 05, 2016 2:11 pm
Hello Brinble84,

It's been taken care of :) Customer Care will contact you shortly.

Best regards
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Yamii_M

Junior Member

Posts

1

Re: perdi todo el progreso

Fri Aug 05, 2016 7:33 pm
>:( no quiero volver a empezar el juego! Quiero recuperar lo que perdi
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Sweetgreenpixie

Junior Member

Posts

1

Re: Lost all my progress

Mon Aug 08, 2016 6:03 am
I too lost all of my progress and noting worked to recover my info
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Mihai FromGameloft

Retired Community Manager

Posts

1831

Re: Lost all my progress

Wed Aug 10, 2016 7:26 am
Hello guys,

Please contact Customer Care using the in-game option and request them to send you, your most recent save file that's stored on our servers, they will gladly help you :)

Best regards
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Brimble84

Junior Member

Posts

3

Re: Lost all my progress

Thu Aug 11, 2016 10:25 pm
I had someone dealing with but it is still not restored. What's going on with it now? I had an email last Friday - replied with the info and heard nothing since. So frustrating!
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mamarooster

Junior Member

Posts

4

Re: Lost all my progress

Sat Aug 13, 2016 2:31 pm
I have lost all my work as well. dont remember level but I had just bought gems and got the prince got to the level 3 wrote:
I too lost all of my progress and noting worked to recover my info
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mamarooster

Junior Member

Posts

4

Re: Lost all my progress

Sat Aug 13, 2016 3:01 pm
my ticket # 12119818. I lost everything 2 nights ago. ​