Found a bug or an issue? Report it here.
no avatar

Ho_Yi Wan

Junior Member

Posts

6

My star level was reset to 1

Wed Mar 23, 2016 4:42 am
I just logged in and saw that my star level was reset to 1. I was level 11 or 12 last time I played. Not only that, my gems were also reset to 0.

I still have all the buildings and unlocked characters. And the character levels are still the same as before.

Any help?
no avatar

Ho_Yi Wan

Junior Member

Posts

6

Re: My star level was reset to 1

Wed Mar 23, 2016 4:45 am
I forgot to mention, I was using PC (Windows 10) to play. It seems like there are still lots of bugs on the PC version.
User avatar

Mihai FromGameloft

Retired Community Manager

Posts

1422

Re: My star level was reset to 1

Wed Mar 23, 2016 8:39 am
Hello Ho_Yi Wan,

Sorry to hear your level was reset, if you were connected to Facebook in-game, try reconnecting and see if this helps. If this doesn't work please contact Customer Care using the in-game option and report this issue, they will be able to help you and it will provide them with valuable data regarding your device and software for troubleshooting.
 
Best regards