Found a bug or an issue? Report it here.
no avatar


Junior Member



Game Reset...Progress lost..

Tue Mar 22, 2016 4:48 pm
I used the game an hour before, then logged in again when it sent me a notification only to see it had completely reset. All my in game purchases were gone, my progress, levels, daily login rewards, etc, all gone. :C

I submitted a ticket, but wanted to report it here too. My ticket #: 11461324
User avatar

Elisa FromGameloft

Retired Community Manager



Re: Game Reset...Progress lost..

Tue Mar 22, 2016 7:16 pm
Hi Ashley! If you've lost your account progress and were connected to Facebook in-game, go to the Options menu and then the Connect menu and try reconnecting to Facebook.  If this doesn't work, please contact Customer Care in-game, as they will be able to assist you better!
Game Community Manager