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KingdomKC

Junior Member

Posts

1

Game Reset and Won't Load

Tue Mar 22, 2016 5:39 am
Hi!

Everything has been working great until a few minutes ago. I opened the game to play it and it launched as if it were the first time being played. I thought that was odd so I tried the following:

1) Closed app and restarted. 
2) Restarted my iOS device. 
3) Made sure the game was connected to GameCenter. Launched game from GameCenter app. 

The game is still launching as if it were the first time. So I let it run thru the intro thinking I could reconnect to Facebook or GameCenter after it started. It got to the home screen where it said "Loading Content" and proceeded to do nothing at all. Any suggestions? I'd hate to lose the several days of gameplay I put into this already, not to mention the purchase made as an incentive to continue playing the game.
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Mihai FromGameloft

Retired Community Manager

Posts

1422

Re: Game Reset and Won't Load

Tue Mar 22, 2016 5:50 am
Hello KingdomKC,

Sorry to hear your progress has been reset, please contact Customer Care using the in-game option and report this issue, they will gladly help you retrieve your lost progress. Once you get a ticket number please post it here, so i can keep an eye on it in case it takes too long to get a reply :)

Best regards