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Nikki_Parada

Junior Member

Posts

1

Says no Internet connection

Sat Mar 19, 2016 5:24 am
Get past the start up thing with Mickey Mouse but the always says no Internet connection, I am connected and even tried with 4g ando can't go any further. I am using a Samsung Galaxy grand prime  with lollipop on it
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Mihai FromGameloft

Retired Community Manager

Posts

1422

Re: Says no Internet connection

Sat Mar 19, 2016 7:35 am
Hello Nikki_Parada,

Are you still experiencing this issue ? Please get back to me if this is the case.

Best regards
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Shannonlal23

Junior Member

Posts

1

Re: Says no Internet connection

Sun Mar 20, 2016 12:56 am
I'm having that same issue and I'm on an Apple iPad Air 2.
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Mihai FromGameloft

Retired Community Manager

Posts

1422

Re: Says no Internet connection

Sun Mar 20, 2016 8:15 am
Hello again,

Sorry to hear you are having connection issues, please try this:
-Turn off your device
-Restart your router and your WiFi connection
-Try to launch the game
If this doesn't work please report this issue to Customer Care using the in-game option or this link as a backup in case you can't access the game http://support.gameloft.com/Home/SupportForm/426/ they will be able to help you and it will provide them with valuable data regarding your device and software for troubleshooting, hope this helps.
 
Best regards,
Mihai