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Littlebelle

Member

Apple (iOS)
Posts

33

How to syn Windows 10 PC to mobile

Fri Mar 18, 2016 4:26 am
I was able to sync my 2 mobiles but when I started on PC Windows 10 it does not syn. I did do the connect to facebook to enable cloud sharing. It did not sync with my mobiles. This is important because I bought gems on the mobile but enjoy playing on the computer so much more.
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Ana FromGameloft

Community Manager

Google Play (Android)
Posts

1531

Re: How to syn Windows 10 PC to mobile

Fri Mar 18, 2016 11:13 am
Hey Littlebelle,

Thanks for notifying us ;)

I already informed the game team about this sync issue reported by you and they're currently looking into it and hopefully will be coming with a solution very soon.

Best wishes!
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v3lasco

Junior Member

Posts

2

Re: How to syn Windows 10 PC to mobile

Sat Mar 19, 2016 1:16 am
If you are on iOS I contacted them about this as well and was told it was not cross platform play only wndows phone and PC can do this not android or iOS to Windows.
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Chris_Wilson

Junior Member

Posts

2

Re: How to syn Windows 10 PC to mobile

Sat Mar 19, 2016 2:26 am
Other games allow this, syncing between android and windows 10, is it going to be added in the future?
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Mihai FromGameloft

Retired Community Manager

Posts

1422

Re: How to syn Windows 10 PC to mobile

Sat Mar 19, 2016 7:29 am
Hello guys,

There seems to be some confusion regarding this topic, the game is cross-platform but you will only be able to transfer your game progress from iOS to Android and from Windows 8/10 to Windows Phone. Transferring from iOS/Android to Windows/Windows Phone will not work, hope this makes things more clear.

Best regards
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Littlebelle

Member

Apple (iOS)
Posts

33

Re: How to syn Windows 10 PC to mobile

Sat Mar 19, 2016 7:43 pm
Thanks for the update wish I had knwo because now I am playing 2 games. The one on PC is not as good because it is only showing my facebook friends that play on their pc. So not many.
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RavenLiquid

Junior Member

Posts

2

Re: How to syn Windows 10 PC to mobile

Tue Mar 22, 2016 1:50 pm
So that we cannot sync between Windows 10 and Windows 10 Mobile is a bug?
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Elisa FromGameloft

Retired Community Manager

Posts

525

Re: How to syn Windows 10 PC to mobile

Tue Mar 22, 2016 7:03 pm
RavenLiquid wrote:
So that we cannot sync between Windows 10 and Windows 10 Mobile is a bug?

Yes, that sounds like a bug. Please contact our Customer Care to submit a report about this, as this will provide us with more details about your devices. Thank you!
Game Community Manager