Bought a package was billed but never re...

Hi I purchased a package. Was bill for the package but never received the package. How do I go about sorting out this problem?

You have to submit the error via the customer care feature. Has happened to me many times but is always resolved.

I DONT KNOW HOW TO MAKE A POST 
I MADE PRINT SCREEN ON PLATER IN ARENA HE HAD 333.000.000 DMG AND ARMOR HOW THE **** IS THIS POSSIBLE ???????????????????????????????????????