Discuss with the Dev Team!
no avatar

Mysterion

Junior Member

Windows PC
Posts

10

losing accounts

Sat Jul 21, 2018 4:31 pm
Why do ppl loose their accounts, being put back in tutorial and losing progress. Yet I am still in my guild with all my trophies and allies, just im lvl nothing without my gear!! This happened to me 3x now, tho i was able to get account back first 2x, it now is beyond me to retrieve it.
Customer "we don't" care doesn't respond at all, waiting for a week now. (record for me is 4 months till i got we are sorry for late response mail)
Resulting in me leaving that hacked android game all together, not spending any more money on any gameloft game.
Gameloft should have a good look at itself before pointing finger at players. This game has just too many bugs and glitches and will never be a good game coz of this,
no avatar

Isaac Zhang

Junior Member

Apple (iOS)
Posts

1

Re: losing accounts character

Thu Sep 20, 2018 4:18 am
Hello, my play account for the characteris isaac2010321, the name is “矛手”. Been play this character since the DH5 publish, but yesterday the character has gone. How can I get the character back? My email is isaaczhang747@hotmail.com
no avatar

LadyDragon

Junior Member

Windows PC
Posts

2

Re: losing accounts

Sat Jan 05, 2019 1:05 am
I will still barricate the door HA HA HA
no avatar

LadyDragon

Junior Member

Windows PC
Posts

2

Re: losing accounts

Sat Jan 05, 2019 1:07 am
Barricate the door HA HA HA wrote:
Why do ppl loose their accounts, being put back in tutorial and losing progress. Yet I am still in my guild with all my trophies and allies, just im lvl nothing without my gear!! This happened to me 3x now, tho i was able to get account back first 2x, it now is beyond me to retrieve it.
Customer "we don't" care doesn't respond at all, waiting for a week now. (record for me is 4 months till i got we are sorry for late response mail)
Resulting in me leaving that hacked android game all together, not spending any more money on any gameloft game.
Gameloft should have a good look at itself before pointing finger at players. This game has just too many bugs and glitches and will never be a good game coz of this,
no avatar

GrindIndefinitely

Junior Member

Google Play (Android)
Posts

7

Re: losing accounts

Sun Jul 28, 2019 5:17 pm
Hello. Can someone tell me is it possible for me to loogin on my account that I hace not been on for 2 years? I was connected via Facebook.