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karthik_kumar

Member

Windows PC
Posts

40

Lost my account

Mon Feb 17, 2020 4:52 am
Yes,I had sync with my MS account & Facebook.recently I had to reinstall my windows due to some technical issues,bt later when I opened the game it started from the beginning.no issues I had done this before,i just have to play through the tutorials nd log in with my account to have my old profile.bt this time as soon as i finished the 1st intro i got a prompt to switch back to my profile .I thought ok good,so when I clicked on my old profile nd restarted the game it started from the beginning again.after 2 or 3 tries I thought of finishing the tutorials completely nd log in after that.so when the prompt came I declined nd later finished the tutorials. I logged in with my Facebook nd ms accounts bt no prompt or no changes.so I I reinstalled the game to make sure the game file isn't corrupt bt now I'm stuck with new account.plz gameloft I have spent 2yrs on this game help me get back my old account. My ticket ID 19882677