Have had the same problem. GL kindly replied to my email query when I couldn't get my VIP8 character "Bsterama" back after having to reset my IPad yet I've had no luck finding or getting any solid info on my first (& valuable character considering how much money I "gave" to the game in a short time frame - spent heaps before VIP came around.
when I reloaded the game, I had to start a new character (couldn't find my player ID for Bsterama)
Have spent months building "Bsterama2" up to lvl 135, finally getting somewhere with my player.....
This weekend, in between Guild Wars I noticed I hadn't connected to FB (the 30 free gems was a motivator)..... & the **** game stalled, then reloaded asking for **** Character Creation AGAIN!
I have loved DH SINCE V1.... Am even getting notifications on my front page letting me know a Guild War has been started.... WITH A GUILD I CAN'TACCESS!!!???
Why is it such a drama?
Please, someone, could you please help? I can't bear thinking of having to start "Bsterama3"!!!
Thanks for reading my rant, sorry, am just very frustrated, and I love this game, it's one of only two I play these days....
Bsterama2
Dalesbman@gmail.com