Log in on account that haven't been play...

Hello. Can someone tell me and/or share their experience if it is possible to log in on account that I have not been on for two years and still have all of my items on it? I was connected via Facebook.

P.S. I have uninstalled the game two years ago, too.

[Tudor FromGameloft]

Hello, GrindIndefinitely!

You can load your previous progress by reconnecting with your Facebook account.
Let us know how it works out.

Stay strong, Hunter!

Thank you so much for taking the time to answer me, Tudor. Much appreciated.

If it doesn't work out, I'll send a message to CC and drop a ticket ID overhere.

[Tudor FromGameloft]

You got it, GrindIndefinitely!

I'll be checking your post, just in case.

See you in the fight!

Have had the same problem. GL kindly replied to my email query when I couldn't get my VIP8 character "Bsterama" back after having to reset my IPad yet I've had no luck finding or getting any solid info on my first (& valuable character considering how much money I "gave" to the game in a short time frame - spent heaps before VIP came around.

when I reloaded the game, I had to start a new character (couldn't find my player ID for Bsterama)

Have spent months building "Bsterama2" up to lvl 135, finally getting somewhere with my player.....

This weekend, in between Guild Wars I noticed I hadn't connected to FB (the 30 free gems was a motivator)..... & the **** game stalled, then reloaded asking for **** Character Creation AGAIN!

I have loved DH SINCE V1.... Am even getting notifications on my front page letting me know a Guild War has been started.... WITH A GUILD I CAN'TACCESS!!!???

Why is it such a drama? 

Please, someone, could you please help? I can't bear thinking of having to start "Bsterama3"!!!

Thanks for reading my rant, sorry, am just very frustrated, and I love this game, it's one of only two I play these days....

Bsterama2
Dalesbman@gmail.com

[Tudor FromGameloft]

Hey, Bsterama2!

I feel for your, brother! If you had your progress connected with a social account, try reconnecting with that account. If this does not work, please reach out to our Customer Care team as they'll be able to identify your account and assist you.
Keep me posted.

See you back in the fight in not time, Hunter!

I have a similar problem. I moved from germany to australia and installed DH5 in australia again. But now I cant play on my Acc anymore.

[Tudor FromGameloft]

Hey, Leeroy367!

Have you tried re-linking with your social account? If you have and it failed, please reach out to our Customer Care team via the in-game option as they'll be able to identify your account and assist you.
Thank you for your patience!

Stay strong!

Salut, Tudor. i would like to know if it possible to help me. I had game account JackofShadow. It was with google game account ( jackofshadowsThe1) and FB account ( Дорошенко Алексей) one day i restarted the game with new hero for the same google game's account. And when i switched into FB account to choose JackofShadow, my FB account saved new hero "Рексар" . So, i lost possibility to enter as JackofShadow into the game. Question- can you return my old hero for my fb account?