no avatar

miklosko

Member

Google Play (Android)
Posts

36

cant log in to game on my S9

Fri Jun 07, 2019 12:17 pm
i need a bit of help from community/devs. CAnt log in DH5 on my S9 at all... tried reinstaling game, only clearing cashe, cashe+data... it alvays stalls on loading screen stating it cant connect to server... i load game with that google/gplay account normaly on other phone... but that one is with broken screen so isnt cosy to play... any way i can fix that on s9 without factory reset?
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miklosko

Member

Google Play (Android)
Posts

36

Re: cant log in to game on my S9

Fri Jun 07, 2019 12:24 pm
nm… i think i solved it… i replayed tutorial on other phone on account that was bricked and i deleted it from s9 phone… seems it was cosing trouble somehow even when i deleted that gplay account from s9... you need to fix code game devs… it is just too annoying same things happen again and again
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Tudor FromGameloft

Community Manager

Posts

14

cant log in to game on my S9

Fri Jun 07, 2019 12:35 pm
Hey, Miklosko!

Thanks for letting us know about this. I'll be letting the team know so they can look into it. If you could also submit a report to our Customer Care team through your S9, it will help a ton.

Keep on fighting!
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miklosko

Member

Google Play (Android)
Posts

36

Re: cant log in to game on my S9

Fri Jun 07, 2019 12:55 pm
if i need help from admin here to restore my lost char on s9 account... since i made ticket loooong ago about it posting my ingame id nr , gameplay name and google/gplay account attached to it… but support asked me to choose character and mail them id of it so that they overvrite it… it wes never needed before but now i managed to create new character on that account so will contact them again
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Leeroy367

Junior Member

Google Play (Android)
Posts

4

Re: cant log in to game on my S9

Mon Aug 26, 2019 5:05 am
I have a similar problem. I created a acc in germany, but rn I am in australia and cant play on it anymore.
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Jack1980

Junior Member

Google Play (Android)
Posts

3

Re: cant log in to game on my S9

Tue Aug 27, 2019 6:25 pm
Hi. GL can you help me with my problem? I played on android platform as Рексар 133lvl with FB account Рексар, but lost my FB account , couse switched between another account. So, can you change FB account for that hero? Old FB account,,Рексар" to new FB account Alex Doroshenko . Thx
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Jibb

Junior Member

Apple (iOS)
Posts

6

Re: cant log in to game on my S9

Wed Aug 28, 2019 5:33 am
Same issue here on IOS. For some reason, Game Center isn’t loading and I’m unable to access my previous progress and purchases. I’ve submitted an e-mail for assistance, but still waiting for a response.
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Jibb

Junior Member

Apple (iOS)
Posts

6

Re: cant log in to game on my S9

Wed Aug 28, 2019 5:35 am
I’ve recovered progress before, but it seems that this time is different. I’m seeing a lot of us with the similar issues.. luckily, the admins are getting it sorted out. Don’t mean to steal your post, but I can’t make my own until I reply 3 times :D
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Jibb

Junior Member

Apple (iOS)
Posts

6

Re: cant log in to game on my S9

Wed Aug 28, 2019 5:36 am
Anyone have Game Center loading when they start DH5 and working?
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Tudor FromGameloft

Community Manager

Posts

14

cant log in to game on my S9

Wed Aug 28, 2019 9:54 am
Hey there, guys!

Thank you for letting me know about this. I will be letting the team know so they can look into this. In the meantime, please also report it with our Customer Care team via the in-game option as they'll be able to assist you. If you do not get a response in 3 days, please return here and share your ticket ID with me.

See you in the fight in no time, Bounty Hunters!