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miklosko

Member

Google Play (Android)
Posts

36

cant log in to game on my S9

Fri Jun 07, 2019 12:17 pm
i need a bit of help from community/devs. CAnt log in DH5 on my S9 at all... tried reinstaling game, only clearing cashe, cashe+data... it alvays stalls on loading screen stating it cant connect to server... i load game with that google/gplay account normaly on other phone... but that one is with broken screen so isnt cosy to play... any way i can fix that on s9 without factory reset?
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miklosko

Member

Google Play (Android)
Posts

36

Re: cant log in to game on my S9

Fri Jun 07, 2019 12:24 pm
nm… i think i solved it… i replayed tutorial on other phone on account that was bricked and i deleted it from s9 phone… seems it was cosing trouble somehow even when i deleted that gplay account from s9... you need to fix code game devs… it is just too annoying same things happen again and again
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Tudor FromGameloft

Community Manager

Posts

14

cant log in to game on my S9

Fri Jun 07, 2019 12:35 pm
Hey, Miklosko!

Thanks for letting us know about this. I'll be letting the team know so they can look into it. If you could also submit a report to our Customer Care team through your S9, it will help a ton.

Keep on fighting!
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miklosko

Member

Google Play (Android)
Posts

36

Re: cant log in to game on my S9

Fri Jun 07, 2019 12:55 pm
if i need help from admin here to restore my lost char on s9 account... since i made ticket loooong ago about it posting my ingame id nr , gameplay name and google/gplay account attached to it… but support asked me to choose character and mail them id of it so that they overvrite it… it wes never needed before but now i managed to create new character on that account so will contact them again