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Zenyel

Junior Member

Google Play (Android)
Posts

10

Personagem zerado

Wed Apr 24, 2019 2:02 pm
Olá. Ontem estava fazendo o evento de Páscoa quando o jogo fechou. Ao abrir novamente, meu personagem havia sido zerado, com nome diferente. Meus amigos permanecem os mesmos, mas meus acessórios, itens e diamantes foram perdidos.
Peço que verifiquem o ocorrido. Meu código de personagem é fo45dc.
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Tudor FromGameloft

Community Manager

Posts

14

Personagem zerado

Wed Apr 24, 2019 3:18 pm
Hello, Zenyel!

Rest assured that our team is looking into this! Please also report it with our Customer Care team as well as it will help a ton, and then return here with your ticket ID.

Thanks a bunch for all your patience and understanding!
Stay strong, Hunter!
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Zenyel

Junior Member

Google Play (Android)
Posts

10

Re: Personagem zerado

Wed Apr 24, 2019 8:41 pm
Id do meu personagem é #cv68762
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Tudor FromGameloft

Community Manager

Posts

14

Personagem zerado

Thu Apr 25, 2019 3:12 pm
Hey, Zenyel!

Your ticket ID should be in the first automated email you received from our Customer Care team and is an 8 digit number. Let me know when you have it.

Stay strong!