Are you in this case? Lost character?

Yes
20
100%
No
0
No votes
 
Total votes : 20
User avatar

MassLysteria

Junior Member

Google Play (Android)
Posts

9

Hi!
I'm experiencing connection problems and the loss of my character (level 0 when I succeed to connect). Ticket id:18161193
I have noticed I'm not the only one with those problems.
Is it a server problem? Will it be fixed soon?
no avatar

adcma79

Junior Member

Apple (iOS)
Posts

5

Experienced the same thing today, I was playing without problem and then later went to play with connection problem,eventually connected,my account was reset and still haven't heard a response from my support ticket.
no avatar

Piton

Junior Member

Google Play (Android)
Posts

1

Пропал тоже персонаж ник piton прошу администраторов вернуть персоонажа
no avatar

Marian21

Junior Member

Google Play (Android)
Posts

1

After connection was lost i relogged and my level was down to 0. My previous level was above 140. Seems like i lost the character.  Please help.
no avatar

Tudor FromGameloft

Community Manager

Posts

13

Hey, Hunters!

Our team is aware of this issue and, at the moment, it is their highest priority, so please bear with us a bit longer. Ticket IDs would also help, as it may speed things up a bit, so share'em if you got'em! If you don't have one, please open up one with our Customer Care team using the in-game option.

Thank you for being patient and for all your understanding!
Keep on fighting!
no avatar

Mruk

Junior Member

Google Play (Android)
Posts

3

Hab das gleiche Problem. Ticket-ID 18166321
Bitte um Hilfe.
User avatar

stevesum

Junior Member

Apple (iOS)
Posts

6

Location

Hungary

I have same problem.
When I started the game this morning I get the Create New Character form.
My character still in the guild but without icon or level.
Here is my ticket ID is 18164503
no avatar

adcma79

Junior Member

Apple (iOS)
Posts

5

Ticket # 18161533 is where I logged the issue I experienced.
no avatar

Leonardo z Florencie

Junior Member

Google Play (Android)
Posts

4

My ID #: c5pt2u8
Name Leonardo..... lvl cca 106
Hi, I also have a problem losing my account, be so kind and, as soon as possible, put everything in order and return my old account. I put a lot of money into the game and lose it, thanks to your mistake, I wouldn't want to ..... Thank you for correcting
no avatar

Kevvvinnn

Junior Member

Apple (iOS)
Posts

1

Also lost my progress ticket id is 18169755