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Junior Member

Apple (iOS)


Glitch in holiday event

Tue Dec 04, 2018 1:09 am
I have encountered a glitch in the holiday event 4 times in a row.  The first time, after I beat the vile kringle, I  was transported to the staircase, could not move, and couldn't open the chest.  For times 2-4, every time I  grabbed a chest, there were 4 arrows pointing in 4 different ditections, with 4 recipients indicated.  I wasted 180 energy with low rewards, sometimes no reward at all.
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Tudor FromGameloft

Community Manager



Glitch in holiday event

Tue Dec 04, 2018 1:31 pm
Hey, sandysea!

Thanks for letting me know about this. I'll inform the team, but please also report this with our Customer Care team using the in-game option as they'll be able to access your crash logs that will be invaluable in finding a solution. You can also come back here and share your ticket ID, so if our team takes to long to get back to you, I can escalate your case using the ID.
Thanks a ton for all your support and patience!

Have a great one, Hunter!