no avatar

Lasciel

Junior Member

Google Play (Android)
Posts

27

Unable to install dh5

Fri Nov 23, 2018 2:34 pm
Yesterday I wanted to make a fresh install but after uninstalling I can't seem to install the game anymore. The problem appears to be at Gameloft side of things. No connection can be made to download additional data. Please check this asap.
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niksacss

Junior Member

Google Play (Android)
Posts

6

Re: Unable to install dh5

Fri Nov 23, 2018 6:27 pm
Same issue here after changing device from Huawei p9 to xiaomi mi a2 lite. Can't download additional data and saying there may be network issue.
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Maxim Ivanov

Junior Member

Google Play (Android)
Posts

3

Re: Unable to install dh5

Sat Nov 24, 2018 3:46 pm
Same situation. Today i bought a new phone (Galaxy a7 2018) and cant install the game. Wtf?
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Geshnaught

Junior Member

Google Play (Android)
Posts

2

Re: Unable to install dh5

Sat Nov 24, 2018 7:03 pm
Yeah same situation on galaxy s8, been like that for a good few days now. Sent support ticket and had no responses yet. Are they even aware of this issue? I don't know, still no statement or acknowledgement from them...
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Degrodamus

Junior Member

Google Play (Android)
Posts

4

Re: Unable to install dh5

Sat Nov 24, 2018 11:28 pm
Galaxy S9, same here for me and a guildmate right now.
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LORDPERRY

Junior Member

Google Play (Android)
Posts

1

Re: Unable to install dh5

Mon Nov 26, 2018 7:40 am
The same foe me yesterday, uninstall the game for refresh... And now i can't download it anymore... Samsung note3neo....   WHAT HAPPENS??
no avatar

Maxim Ivanov

Junior Member

Google Play (Android)
Posts

3

Re: Unable to install dh5

Mon Nov 26, 2018 8:10 am
I tried to install on my old phone Lenovo p70 and saw the same error... Looks like developers excluded android platform for new players )))
no avatar

Geshnaught

Junior Member

Google Play (Android)
Posts

2

Re: Unable to install dh5

Mon Nov 26, 2018 3:55 pm
I have been able yo get the app working now. Not sure if gameloft patched something, however the steps I took on my galaxy s8 was to clear the cache and clear data on both the google play store and the DH5 app. Worth trying out as i seem to be back online
no avatar

Lasciel

Junior Member

Google Play (Android)
Posts

27

Re: Unable to install dh5

Tue Nov 27, 2018 12:05 am
Yes it's downloading now. Clearly they fixed it today. Finally....
no avatar

Maxim Ivanov

Junior Member

Google Play (Android)
Posts

3

Re: Unable to install dh5

Tue Nov 27, 2018 9:08 am
Thanx Geshnaught!  ;)
I cleared my cache and data from Google Play Services and everything was fine. I've downloaded the game already  :D