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Grisson

Senior Member

Windows PC
Posts

139

Location

Brasil

Join Date: Sat Sep 30, 2017 2:51 am

Can't play after connecting Facebook

Fri Oct 19, 2018 6:54 am
Platform: Windows Phone
Model: Microsoft Lumia 640XL

I could download and play the tutorial just fine, but when I decided to login my facebook and retrieve my previous progress, the game said I should restart the app for the changes to take effect. When I restarted the app, in the very beginning, the game says that "There's a new version of the game available", and link me to MS Store, but there's no update to download (I've checked on the store updates and there's no new version), and this become a cycle... Enter the app > Send me to MS Store landing page to "update" > There's no Update.

How can I solve this without moving to Android or iOS?
I prefer to play on this one because screen is large, so it's better to play...
MCVs and MC5 and Steam GameTag: [ DS ] Grisson  p)
Join the MCVs Death Machines channel on Discord: 
https://discord.gg/BZDqJ7E

 
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Tudor FromGameloft

Community Manager

Posts

14

Can't play after connecting Facebook

Tue Oct 23, 2018 3:16 pm
Hey, Grisson!

There's a new update that came out today, so try reinstalling the game. If this still does not help, please report it with our Customer Care team via the in-game option as they'll be able to assist you further.
Thanks a ton for all your patience and support!

All the best!
User avatar

Grisson

Senior Member

Windows PC
Posts

139

Location

Brasil

Join Date: Sat Sep 30, 2017 2:51 am

Re: Can't play after connecting Facebook

Tue Oct 23, 2018 8:32 pm
I CAN'T ENTER THE GAME, the game always says that there's a new update but there's no update at all...
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MCVs and MC5 and Steam GameTag: [ DS ] Grisson  p)
Join the MCVs Death Machines channel on Discord: 
https://discord.gg/BZDqJ7E

 
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Tudor FromGameloft

Community Manager

Posts

14

Can't play after connecting Facebook

Wed Oct 24, 2018 12:31 pm
Hey, Grisson!

If reinstalling the game did not help, use this link to get in touch with our CC team.
https://support.gameloft.com/
Select the DH5 tab, scroll down and select the "I didn't fin an answer" option and complete the form.

Hope this helps, Hunter!