no avatar

Misquoting

Junior Member

Google Play (Android)
Posts

2

Rewards are not redeemable

Sat Aug 25, 2018 6:12 pm
The medieval chests that are being given out as rewards cannot not be accessed. They are no longer offered in the store.  This is now several times I have had to complain about this type of glitch.  You wonder why i quit spending money on this game
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wickedbravo

Junior Member

Google Play (Android)
Posts

4

Re: Rewards are not redeemable

Sun Aug 26, 2018 12:45 am
This game is a joke I spent money in chests last Monday and still haven't gotten them been inquiring almost a week now!
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Mo'men Hamdy Slamah

Junior Member

Apple (iOS)
Posts

3

Re: Rewards are not redeemable

Sat Oct 06, 2018 8:14 pm
I have similar problem i bought T5 skill chest from guild shop but when i go fo chests it appears as i don’t have any and i have to spend gems to get it same problem and i paid for fantastic gear chest offer and i didn’t get 5 stronghold chest..the strange thing that when i open me bank i see them  but i can’t access to them
I also missed my boosters that i get from cocon chase i can’t find them in fusion screen 
Can someone tell me what’s happening
In game name : ~Momo()
Game ID:1225503
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~POLAR_BEAR~

Junior Member

Google Play (Android)
Posts

4

Location

USA

Re: Rewards are not redeemable

Sat Oct 06, 2018 9:46 pm
I'm having the same problem with the fantastic gear packages
I bought 2 and can't open the stronghold chests
This is the third time this has happened
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Kevin Richard Cook

Junior Member

Windows PC
Posts

1

Re: Rewards are not redeemable

Thu Nov 08, 2018 2:30 pm
I did not receive my reward in the Halloween event for using 250 solo energy. It says it was claimed but it I never saw it.
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Tudor FromGameloft

Community Manager

Posts

14

Rewards are not redeemable

Thu Nov 08, 2018 4:05 pm
Hey, guys!

Please report this with our Customer Care team using the in-game option. Our agents there will be able to look into this and resend your guys the rewards. To have this sorted fast, please return here with the ticket IDs you'll receive once you submit your issues.
Thanks a ton for all your patience and support, guys!

Have a great one!
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MGO

Junior Member

Windows PC
Posts

2

Re: Rewards are not redeemable

Mon Nov 19, 2018 4:17 pm
ticket ID is 17161388
Cannot open Hunter's Chests won/received from Legendary Hunt. I now have 8 [[*13 after end of LH today*]]  showing in my inventory. However, after winning them, I did not get the pop-up asking me to open them for any of the levels surpassed. Also, I am not seeing all the chests I normally would. Secondary problem: In the Crystal Challenge, the Crystal Challenge Chest is 8k crystals instead of 800 crystals, as it is for other players.  I have uninstalled and reinstalled 3 times in an attempt to fix this.
no avatar

Tudor FromGameloft

Community Manager

Posts

14

Rewards are not redeemable

Wed Nov 21, 2018 5:01 pm
Hey, MGO!

I've escalated your case, so let me know when our team gets back to you, or let me know on Friday if they don't.

All the best, Hunter!
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MGO

Junior Member

Windows PC
Posts

2

Re: Rewards are not redeemable

Mon Nov 26, 2018 10:17 pm
Tudor FromGameloft wrote:
Hey, MGO!

I've escalated your case, so let me know when our team gets back to you, or let me know on Friday if they don't.

All the best, Hunter!
 

Have not heard back from anyone as of yet. It now has been 10 days. Now only seeing, Stronghold, Gear and Bounty Chests in chest screen. Add to the issue, I did not receive the most recent LH end rewards...
no avatar

Tudor FromGameloft

Community Manager

Posts

14

Rewards are not redeemable

Tue Nov 27, 2018 4:10 pm
Hey, MGO!

We see that one of our agents already responded to your ticket. Please follow her instructions and return to her if needed.

All the best!