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Brian Pelegrini

Junior Member

Apple (iOS)
Posts

2

320 gems for 15 days

Thu Aug 16, 2018 12:19 pm
My impression or we cant buy anymore gems for 15 days as we did before?
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Brian Pelegrini

Junior Member

Apple (iOS)
Posts

2

Re: 320 gems for 15 days

Tue Aug 21, 2018 3:06 pm
UP
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AltairRob

Junior Member

Windows Phone
Posts

2

Purchase Issue

Mon Nov 19, 2018 5:52 pm
Hi, I've bought the pack for 15 gems by 20 days and the purchase has not been sent, I used in game customer service app, and nothing, It is supposed to receive a ticket number, but no one has arrived ( I put it twice), anyone who may help me out?
It's around 15 days passed by.

Thanks in advance!
AltairR
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Tudor FromGameloft

Community Manager

Posts

14

320 gems for 15 days

Wed Nov 21, 2018 4:55 pm
Hey, Altair!

That's strange! Please share your email address with me so I can pass it over to one of our CC agents so they can contact you and have this sorted out. ;)

Thanks for all your patience and support, Hunter!
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AltairRob

Junior Member

Windows Phone
Posts

2

Re: 320 gems for 15 days

Wed Nov 21, 2018 9:36 pm
Thanks Tudor, my email is jc_extreme@hotmail.com , my character ID is: d725067, I will wait for confirmation from Gameloft people.

BTW, It is a really great game, I discovered just 30 days ago, it has a lot of potential, I hope Customer Support would be boosted in order to manage all the customer issues in a better way, I know it's hard to facing customer issues (I've worked on Operations on my company), but I think you are doing a good work on the forums.

Thanks in advance.
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Tudor FromGameloft

Community Manager

Posts

14

320 gems for 15 days

Fri Nov 23, 2018 11:45 am
Thanks for letting me know, Altair!

I've sent your email to our team so they should get to you in the shortest time possible. Thanks for your patience and let me know as soon as they contact you. ;)

Best regards!