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ondra85

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Google Play (Android)
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1398

Ticketing issue

Sun Jul 15, 2018 8:20 am
hello GL team, I am facing a problem. I am unable to create a ticket. I can't make a ticket from game directly and online too - the loading is ethernal. I asked for support via support@gameloft.com but the answer was I have to creat a ticket from game. Other emails will not be answered. I asked Gameloft Belle for support, she shared me link which should work but once I created ticket I got this msg....

I want to create a ticket due to lost mastered gatekeeper after the last update and due to lost gems last weekend from connections issues.

How to proceed to create a ticket?
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ondra85

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Google Play (Android)
Posts

1398

Re: Ticketing issue

Tue Jul 17, 2018 9:01 pm
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ondra85

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Google Play (Android)
Posts

1398

Re: Ticketing issue

Thu Jul 19, 2018 8:51 pm
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ondra85

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Google Play (Android)
Posts

1398

Re: Ticketing issue

Sun Jul 22, 2018 8:05 pm
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ondra85

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Google Play (Android)
Posts

1398

Re: Ticketing issue

Fri Jul 27, 2018 8:40 am
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ondra85

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Google Play (Android)
Posts

1398

Re: Ticketing issue

Sun Jul 29, 2018 12:18 pm
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Tudor FromGameloft

Community Manager

Posts

14

Ticketing issue

Mon Jul 30, 2018 2:50 pm
Hello, ondra!

Sorry for the late reply. Try using this link: https://support.gameloft.com/game/6/29 If it does not help, please share your email with me, so I can forward it to our Customer Care team so they can get back to you.

Thanks a ton for all your patience and support, Hunter!
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ondra85

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Google Play (Android)
Posts

1398

Re: Ticketing issue

Thu Aug 02, 2018 6:17 am
Hello, I've been contacted by CC two days back. Thanks